搜尋克拉倫斯住宿

BUGS, GNATS, FILTHY, SMELLED, RUDE STAFF. HORRIBLE AND DIGUSTING HOTEL EVER!!! Worst hotel experience of our life. Was our first and will be last time staying here. For any hockey or sport director out there, please never enlist this hotel as your “stay and play” agreement for the shake of our health and the headache for dealing with their rude staff and unreasonable policy. We didn’t think to check reviews as it was listed by hockey tournament director. Front desk name Sunny or Sonny incident: We had 2 reservations: 1 for Wed 10/09 thru Thur 10/10, not part of “stay and play” ice hockey tournament agreement. This was our extra night booking and already paid for. The other reservation was under “stay and play” agreement for Thur 10/10 thru Sun 10/13, which we were obligated to stay at this hotel under “stay and play” agreement with the hockey organization. We were told to call the hotel give them a heads-up if we plan to check-in late (which we never have to do for any other hotel brand), but we did call anyway on Tues 10/08 giving them a heads-up that we will be checking late, around 4am on Thur 10/10 for the first reservation due to 7 hours drive from where we are. Natalie, the front desk told me that she wrote down the note. Arrived at the hotel 4:20am on Thur 10/10. Went inside to check-in. Saw Sunny walked away from front desk toward somewhere (later found out he was headed to the restroom). Said hi to him. He stared at me, no response, and continued walking toward the restroom. I thought to myself, he must not be working here. Waited at the front desk for 10 minutes with no ones around. Then Sunny came out of the restroom. Asked him if he is working here. He said “YES”. I asked, “Can I check-in?”. He said rudely “NO.” I thought he was being sarcastic, then I asked, “are you serious?” He pointed at the hotel policy sign and rudely said “IT’S HOTEL POLICY, CAN’T CHECK IN UNTIL 3PM” (FYI- The hotel policy sign states “Check-in time 4PM. Check-out time 11AM”. The website states “Check in 3pm, check out 11am”; nothing says guests cannot check in LATE after 3PM for the night paid for.” I explained to him, we are from the hockey team, already called ahead about late check-in (Natalie wrote down the note), and this is the extra night we booked and already paid for. Sunny said he don’t see any notes, and alleged Natalie is the new hiring, so she doesn’t know anything, and refused to check us in. I asked to speak to the manager. He said no manager on site; he is the ONLY staff onsite, and I can speak to the manager in the morning. I demand him to check us in since I can’t talk to the manager. He ended up said he can check us in manually. Went to talk to manager at 8AM, but no manager on site again. Spoke to and told Natalie about the incident I had with Sunny at 4:30AM. She once again said “3PM check-in hotel policy.” I asked what does that mean, “3PM SHARP”? no one can check in after 3PM?” She then told me, the check in time period is 3PM until 3AM

我們在這裏度過了一個美好的住宿。房間雖然缺乏設施,但很乾淨舒適。這個地方對寵物友好,早上總是有很多免費咖啡。很安靜,工作人員超級友好和包容。價格也非常便宜,最便宜的。

這家酒店太棒了,工作人員很友好,對我們和我的女兒們很友好,我們在鎮上呆了兩天,去大兒童醫院看望他們的媽媽和哥哥,絕對是五星的地方

照片是酒店房間的日落。 我喜歡房間,因爲它設計得很好,尤其是浴室淋浴間很貴的酒店。早餐也很豐富 但是,很可惜洗衣房壞了,無法使用。

We were assigned this hotel as part of a hockey package while traveling to a Buffalo area tournament. The stay could not have been better. The front desk staff, hotel staff, housekeeping and management were more than accommodating to all of our needs. They provided access to a conference room for the team to eat in, hang out and play. There was an additional lobby area with computers for the kids, and an outdoor grill that could be used when dinner plans changed. The kids especially liked the pool table and games in the main lobby. The salt water pool was also a hit! We had early morning games and the hotel ensured that the breakfast area was open and ready for us before the normal time (and stayed open later to accommodate us after games). The pancake maker was such a fun surprise for the kids -- along with all of the toppings! Marilyn walked around with whipped cream topping off the hot chocolates for any kid that wanted it. What a treat! The rooms were clean, with comfortable beds and NO carpet which was a huge plus. The lack of closets and dressers was a bit strange, but there was space to put everything. Would definitely recommend this hotel to any team looking to stay in the area, or families with kids.

這家酒店擁有我與孫子們一起前往尼亞加拉大瀑布旅行時想要的一切。位於高速公路附近,有很多快餐、餐廳和購物選擇。甚至一家電影院。在前方享受戰爭紀念。酒店本身非常不錯,很乾淨。我們有一個帶沙發牀的2張大牀套房。非常寬敞,包括書桌、壁櫥、大浴室、微波爐、咖啡機、冰箱。他們免費提供Wifi,效果很棒。每天早上享受免費早餐,包括雞蛋和香腸。全天提供咖啡和熱水。爲孩子們提供露台?游泳池。他們每天兩次進去。我們剛在進去的路上在前台簽到。他們一次允許進來的人數。我們遇到的每個員工都很友好。肯定會再次住在這裏!