搜尋Basiskele住宿

完美的機構,完美的人...尤其是按摩師埃倫的手,你不能在別處找到舒適感,但是我們不高興地看到和游泳池額外200加費。需要重新編輯包...

I thought it was VERY inconvenient to not be able to expense meals/drinks/services to my room to have just one final bill. For business travelers, this implies needing to report and expense several bills instead of just one upon check-out. Second, the food quality at the restaurant was subpar, to say the least. Once, I ordered a medium/rare T-steak. It arrived overcooked, on a bed of BBQ sauce (WHY?!), and it was the hardest meat I'd eaten in years, it was very disappointing. Third, the spa. I booked a 50min massage at the hammam. While I was there, there were 2 teen guests talking very loud, yelling, clapping on the water recipients, etc. I had to tell them myself to please be quiet, while I was covered in foam (this should be done by the person delivering the massage at the first sign of noise and disrespect), yet they continued doing their own show. Fourth, when I left, I looked at the clock and the massage had finished after 32min, when I paid for 50min one. Fifth: The coffee machine at the buffet is old and delivers only water when you press the coffee-vanilla option, and for the rest of them it's an unsavory, watery diluted coffee. Totally not what you'd expect from this sort of hotel. The only good think I found during my stay were the premises, which are new and tidy. I don’t think I would come back.

I want to thank you all for the perfect stay that you gave me and my family Every thing was fast and perfect The clean The service The room The view All 🌹 I want to thank Mr.fatih from the reception His kind and gentle personal is the reason that i toke two suit room For 6 nights And thanks for him i swear if i back to izmit i will stay in your hotel and i will recomend my friend , family & my co. Thank you Thank you mr. fatih.

我們爲酒店預訂了5晚,並被要求全額支付。不幸的是,在我們離開前12天,我的伴侶因輕微心臟病發作住院,我通知酒店取消我的預訂,因爲他即使我們可以旅行,也無法滑雪。我通過Whatsapp聯繫的Okan先生告訴我,由於酒店不取消政策,他無法給我退款。他在預訂之前和付款之前非常有反應和樂於助人。我最初想考慮並稍後付款,但他一直催促我付款,並告訴我我需要的任何更改,他會幫助,我不用擔心。但當我因醫療緊急情況需要取消住宿時,情況並非如此。所以我告訴他,我會正式寫信,要求他回覆我的電子郵件,以便我可以嘗試並申請保險。然而,無論出於何種原因,他拒絕回覆我的電子郵件,儘管他同意通過Whatsapp這樣做,但一再通知我,酒店不會退款。到目前爲止,我還沒有收到答覆,我無法向保險公司提交索賠。

前台小姐記得英文特別好，服務都特別有禮貌