The Maldivian breakfast was and is amazing; Ali, Anoosh and Ali’s brother were amazing. Infact everyone on Gulhi island is extremely welcoming and amazing. Location is perfect; it is literally less than 50 meters from the beautiful Gulhi beach. Room cleaned everyday, breakfast made fresh everyday, towels and beach towels provided and changed everyday. The rooms have everything you need and more. As a solo traveller I was well looked after if you want to be looked after then stay in this property. The trip was with Ali and Anoosh’s brother in law and he is so funny. I was happy everyday in the property. Thank you so much guys!
The worst hotel experience I have had ever! We were greeted upon arrival and everything was great until we found bed bugs in the room. We called the receptionist immediately who came and told us that there were no other rooms for three pax. He suggested we sleep in the same room for the night after they change the sheets for us. We insisted saying bed bugs are not only on the bed sheets! The staff who came checked and left and came back again saying there’s a room that we can stay in just to sleep and we agreed to it. We demanded for refund as the whole trip was ruined and we had marks all over our body. This trip was a mini get away just to be free from the work stress and we were sleepless staying one night here. Problem wasn’t just the bed bugs. We asked for a solution and we were given none. They came back to us and said that they cannot arrange refund as they have a non- refundable policy at the hotel. And then they offered a room which wasn’t completely ready! They made the bed just so we can sleep the night and we agreed to that as well. To my surprise, we were told that we would need to move from the new room again in the morning at 9am as the room was already booked by a next day arrival guest. And then said that they will have our old room ready by then after god knows what they do with the bed bugs! We insisted saying that we do not want to go back to that same room and we were told that there was no other option as they don’t have any other room options. To actually suggest we go back to that same room! So the only solution they gave us was to stay in a room that was half ready! Spend 4 more hours, leave in the morning and go back to the old room we booked that had bed bugs in it. What they said was, “we will do something about the room by the morning and have you moved back”. I am working in the hotel industry too and clearly this is not the way to treat a guest who has fully paid for the room. Local or foreigner, guest is guest! No decency and no respect! Fun fact I was told that the supervisor would come in the morning at 7am and talk to us. I called exactly at 7am and was told that he will come at 8 30 and that he would call me back as they have my number. I haven’t heard from anyone after hours and we are to check out in the next 2hrs. If you are to stay in this hotel please make sure to check the bed properly as, if you find any bed bugs at night you will certainly have no choice but to suffer yourself as they don’t have the decency to find you another room! I wouldn’t have written this review if we were given a proper solution. Problem isn’t refund, problem is the way we were treated. And we still haven’t heard from the supervisor who is supposed to call us. Happy to share an honest review!!
The staff is rude and uncooperative, especially their operation manager , a very malicious and provocative person. The hotel is not 4 stars at all. Before and after the hotel is a construction area, which makes it a very dirty place. The restaurant smells rancid and the food is bad. We could not eat a bite, even the water glasses smelled bad. The session The interior and exterior are lousy, and the disaster is that the beach and the sea are not beautiful, as if you are in a poor village that is not in the Maldives. Our children’s room was dirty and full of insects, and when we told them they just sprayed insecticide and caused our children allergies, the balcony is not soundproofed and all the noise and drums on the beach and the street you hear while you are inside the room, we could not sleep That night, one hour, even the voices of people in the entrance can be heard, and the curtains are not light-proof, the bed and pillows are very bad, we stayed one night and asked to checke out early and that they have to return to us part of the payment of the remaining four nights and for two rooms .we checked out to find out that they deducted all the booking and the high tax and the 5 breakfasts with the green tax with careLess and disregards from their manager . It was the most terrible hotel in Maldives with the biggest lose