搜尋洞爺湖町住宿和飯店

前台個別人員服務意識糟糕，請大家在預訂接駁車服務時注意備份好書面確認。PLEASE MAKE SURE YOU HAVE WRITTEN CONFIRMATION WHEN YOU RESERVE THE SHUTTLE BUS WITH THE HOTEL FRONT DESK! The overall experience of the stay was quite comfortable and amazing for the fantastic view. But the service of the front desk should be improved. A male Japanese staff（let’s keep him anonymous for his privacy） had no empathy or sense of service when rechecking shuttle bus name list. We have booked and scheduled the hotel shuttle bus 1day ahead of time, but were told no reservation on the day of departure. The male staff was impatient and reluctant to double check the mistake even I clarified the staff name who scheduled the bus for our family. 😤On the contrary, the shuttle bus driver was quite thoughtful and made extra seats for us to arrive the station in time! For HOTEL MANAGEMENT of TOYA KANKO HOTEL, it is highly recommended to provide paper receipts of the shuttle bus to prevent such bad experiences in the future. And please make sure your front desk staffs are well trained for basic service manner and emergency procedures. It could cost both your money and reputation if similar cases keep happening on your guests. Finally, thanks again for the shuttle bus driver, you represented the spirit and real service quality of the country.👍🏻

到步第一天，便感覺整个酒店房间內的裝饰布置及酒店範圍都營造出一西方古老松林環境。入住這裏定可感受到大自然的寧靜，使人身心舒暢。 房间有一面向洞爺湖的露台，可飽覽全個湖境。浴室有扇超大玻璃窗，也是面向湖心，可一面浸浴同時欣賞美丽的湖境。 早晚两餐都在酒店餐厅內吃。店長親自烹调款待。晚餐選了西式。頭盆，湯，主菜，甜品共八度。樣樣佳精美。不能盡錄。最后還來一杯熱咖啡。完美兼回味無窮。 第二天吃過早餐便退房。店長主動駕車送我们去洞爺JR站。十分貼心。 總而言知，這酒店帶给我们從未有過的新鲜感，又十分驚喜；另類的體驗。给它100分評價，當之無傀。

房間夠大，可以自己做飯，適合動手能力強的人。

老闆非常友好,給我們買了歡迎禮物,甚至告訴我們該地區周圍的天氣。風景也很棒,當你走出房子的那一刻,你會受到湖託雅的歡迎。 總的來說,這是一次很棒的體驗,老闆非常熱情好客,友好,我強烈推薦這家酒店給任何有興趣參觀湖洞爺湖或Niseko的人。