Hi So my sister and I had booked our stay at your Mussorie property. Subsequently due to an emergency my sister had to book an early morning departure from Dehradun. Due to rains the road from Mussoorie to Dehradun had landslides and debris at several points. My sister would have had to leave as early as 2 am in the dark. As a solo female and considering the erratic rains we had requested for a cancellation of the last day (16th September). Request was raised via goibibo. A gentleman from your management called on 15th and confirmed my request considering the precarious situation and the risk a female travelling alone at 2 am would have to take and informed that he will confirm the cancellation request with goibibo. Despite repeated communication and even after sharing the call log with your team of the confirmation I had received from you, I have still received no confirmation as informed by goibibo. I will request you to fulfil your commitment and revert back and resolve the issue with goibibo. Thank you once again.
It was my second experience with Fortune Resort and like my previous one I enjoyed every second of it...Most important part is the staff of the place are extremely humble, jovial, soft spoken, kind and most helpful. The Spoken *** Mr. William, Prabhat and Chef Praven. Front Desk Manager Mr. Kushal, Steward Himanshu and Mandeep, and many more wonderful guys...My 3 yr old daughter absolutely loved making friends here...She felt homely from the time we entered this place...My entire family had an amazing stay...Keep up the good work guys. Thank William and Kushal for your help. We would loved to re-visit again.
訪訪客用戶one of the finest properties you can find in hills. location is absolutely perfect away from maddening mall road crowd but also not too far, just few minutes away.
staff is very courteous and helpful. they went out of the way to help my child who suffered from travel sickness.
room was recently renovated and easily met 4* standards.
property is undergoing renovation so hopefully it will be more better in upcoming months.
food options are limited but good & fresh, fish/mutton were very tasty, items are reasonably priced.
each staff is very polite & humble.
property is well maintained & sits atop a pvt hill.
property approach is easy & not too steep, easily ***ageable with any car type.
We had a great stay at the Tree of Life Highlands at Mussoorie. It was a peaceful stay, accompanied by quiet ambience, friendly staff, good food, and comfortable lodgings. What we liked: 1. Given the low occupancy, they upgraded our room to a room with balcony. We greatly appreciate that gesture. 2. They initiated contact through email soon after booking, and asked for additional information, while also sharing route details to reach the resort. We appreciate the follow up and communication. 3. We were self-driving to reach their place. They anticipated that we would face difficulty, and called us while we were on our way. When we neared the resort, they got into a video call with us and guided us to their location. Hats off! 4. The room was comfortably furnished, with good quality materials. Drinking water was available in copper bottles. Hand soap, body wash, shampoo and conditioner were also kept in steel containers. Appreciate their eco friendly approach to minimizing single use plastic. 5. The views were great. The ambience was quiet. This made for a relaxing stay. 6. They had a well stocked library. We enjoyed reading the books in the room and the common areas. It was a great way to unwind. 7. The tables in the common area had board games. It was a great way to spend time with family and disconnect from the screens. 8. Food at their restaurant was tasty and freshly prepared. 9. The day after we reached, they cleaned our car. Great gesture after a road-trip to reach there. 10. Wifi was functional and allowed getting some work done during the stay. Special thanks to restaurant staff, Sandeep, Virendar, Sagar, chef Jagadish, for their food preparation and personalized service. Thanks to front-desk staff Ashish, Ashwini and Dinesh. Thanks to Tulsi for cleaning our car. What we didn't like as much? 1. The approach road is narrow. That was one of the factors why we decided to stay put at the resort the entire time. Overall, we liked our break from the grinding routine, and it made for a relaxing stay to unwind and connect with our inner self and family.
We had a two days at sterling mussoorie everything is fine from check in to check out the staff is great from reception to restaurant the ambience of the property is very nice only thing is the way from mall road is bit narrow. Rest evrything is fine and enjoyable definitely we will come back 😊
GGary BruceWonderful location and views. Facilities are slightly in need of a refresh but well maintained. Amit in particular was extremely helpful in supporting requests
訪訪客用戶Good hospitality, recommend for mountain travellers. Great location, right on the picture palace road. Views could be better for the imperial room. Fast services, well trained staff. Things could be better with maintenance of the property, including cleaning the glass of the room balconies.
THE ROOMS ARE MADE OF WOOD AND VIEWS ARE BREATHTAKING. THE SERVICE AND HELP WERE PRETTY GOOD. EVEN THE ROOMS AT THAT RATE WERE UNBELIEVEABLE. THE WASHROOMS ARE QUITE BIG AND BALCONIES HAVE THEIR WAY THROUGH THE WASHROOM.