The property is prominently located on the side of nation a highway and is easily accessible. Food served are best quality by rightly courteous staff with very reasonable price. The aminities in the room are fine. Well designed rooms and good quality furniture and fittings. Service of the staff are highly pleasing.
Avoki resorts .The name of Avoki creates a quiet, systematic, and technical nature . But not as it is . The pathetic experience I had this month from Avoki resorts ,Kinfra. I have hosted my wedding homecoming reception this 4th Jan 2023 . Good things first , The ambience is really awesome . But is that all what we need ? The day when we checked in , there were no staff to carry our luggage to our rooms(same at the day of checkout) ,which I see common in many of the resorts I have stayed . They asked for the full amount to be paid for rooms even before we checked in . We have already paid advance while booking, still they need full amount before check-in . Quite strange I felt but yea maybe the hotel policy . we booked one deluxe and one suite . Cannot say it as suite . It is just a big room with a partition . The living room AC never worked .It just made some sounds and hot air. Both the bathroom's exhaust outlet didn't work properly, and a bad smell was there inside. Fruit flies were having a luxurious life inside the bathroom. The room rates changed from what we had booked. When asked they said the tariffs changed from Jan 1.I asked for rates of the day, I have done the booking, but they said they cannot .Later after 10 minutes of talking I came to know that they are asking for extra 500 in the room tariff, so they give me Breakfast FREE .LOL . At the time of checkout also there were some miss calculation in the final bill and the front staff has to go inside and check with the manager every time there is an issue . Now about the lawn. The place was having a bad smell near the pool and we mentioned about it to the manager first day itself .There was some dead animal near by the lawn .He said he will take care . The smell was still there the next day after the event as well. Very GOOD pathetic service from the management . Almost all of my invitees mentioned the bad smell to me later . We have clearly mentioned the DJ and all our event plans to the manager at the time of booking but on the event day they were coming and making silly excuses that they cannot allow DJ without permission, cannot do this that etc. Half hour before the event to start, there were some other guests using the pool which is right in middle of the lawn .When we asked the management, they said pool is not an open space for event and is a closed place in middle of the party place and they cannot do anything . Which means we have to start our event when other guests in the resort are swimming .Wonderfulness. The place is good, but the management and staffs are ruining it . Requires more continuing maintenance in rooms and across property infrastructure.
The stay at ginger was excellent and supporting staff were polite, interacted and helpful in guiding me through timely responsive action for attending the workshop nearby, though i reached late night there were no delay in allotment of room, which are near, hygienic and well maintained. The breakfast, dinner served is good, authentic, traditional and affordable. Especially, the manager abhilash sir is knowledgeable, positive response, patience enough and good guiding manager to the guests. So, i sincerely recommend ginger trivandrum for families and everyone for their stay.
Grand Residency & Resort is the perfect place to unwind after a day of travel or work.All rooms are non-smoking.You'll find a restaurant at the property with a variety of dining options available.At this property, all rooms are equipped with Wi-Fi. The 24-hour front desk is available for you around the clock.