2 hari menginap di BWinn check in 27 check out 29 januari, over all pelayanannya baik, fasilitas nya baik, kamar nya bagus, lobby dan resto nya keren. Dan terimakasih utk staff Marketing nya mba April udah kasih disc ke saya hehe, trimakasih jg utk reception Anggi atas pelayanan ramahnya. Sukses selalu untuk BWinn Hotel, dan saya pastikan akan kembali lagi kesana dalam waktu dekat. Terimakasih BwInn sukses slalu.
The room was very clean and the ventilation systems maintained (no mold or musty smell), the bed was extremely comfortable with lovely linens, and the bathroom shower was fantastic. The food was excellent. Our dinner at the restaurant was delicious with the sambal being the best we’ve had during our six weeks in Indonesia -rich, aromatic flavours. The breakfast buffet had a wide array of choices with the Bubar Ayam and a local soup (I’m sorry I have forgotten the name) taking centre stage—layers of rich flavour. While we didn’t utilize the pool and fitness centre during our stay, the fitness centre was small but had everything one needs for a satisfying workout and the outdoor pool was very large and clean. The location of the property afforded us the opportunity to enjoy a colourful sunset. Last, but not least, the staff provided excellent service. Each member of the team was warm, friendly, and professional at all times and went above and beyond to ensure we were comfortable and happy during our stay. Thank you. While we might not make it back to Belitung (a long way from home), we’ll definitely stay at other Marriott properties based on our experience at this property and highly recommend this property to others who are planning to visit the beautiful island of Belitung.
NIGHTMARE, DANGEROUS, NOT LIVABLE SPACE Regrettably, I hastily chose this hotel due to a late airport arrival. This decision, made without thorough research into the hotel’s current condition, is one I deeply regret. Health and Safety Issues: It’s astonishing that this establishment continues to operate with the approval of the health and building department. A staggering 99% of the rooms are afflicted with flooding, structural issues, and a pervasive moldy odor. The rooms are also infested with mosquitoes and bedbugs (see pictures). The walls are deteriorating, with plaster peeling off, creating a dangerous environment for any occupant. Electrical Hazards: The coffee maker in my room, which I had filled and plugged in, started emitting a foul, burning smell. Upon inspection, I found that it had failed to shut off automatically. The wires were melting, and I sustained burns on my hand from the steam. This poses a serious fire risk and a danger to guests. Pest Infestation: I was tormented by bed bugs and mosquitoes throughout the night, making sleep impossible. Poor Hygiene: The bedding and pillow covers were in a questionable state, and it was unclear when they had last been laundered. The bathroom floors were covered in mildew and mold, indicative of severe neglect. Noise Pollution: Adjacent to the hotel is a club emitting deafening noise that vibrated through the walls, disturbing the peace of my room. Upon contacting the front desk, I was informed dismissively that it was merely karaoke. Hours later, at 1:30 AM, the noise persisted at intolerable levels. When I approached the club to request a volume reduction, I was met with indifference and an escalation in volume. The security attempted to intimidate me, and I observed a group of individuals in a back room, seemingly engaged in illicit activities, who retreated at the sight of my protest. Desperate for respite, I pleaded with the hotel staff for a room change. The young attendant, seemingly inexperienced, claimed there were no available rooms. It was not until 2:30 AM that a room was begrudgingly offered, albeit marginally better in terms of noise but still infested with pests. Conclusion: With no sleep and a growing sense of fury, I inspected other areas of the hotel only to find it riddled with structural damage, mold, bedbugs, mosquoites and hazardous materials such as asbestos and lead. The building is in dire need of demolition rather than serving guests. It appears that only three rooms are maintained in a serviceable condition. It is a disgrace that such a facility is allowed to continue operations. I implore potential guests to diligently read through critical Google reviews before considering a stay at this hotel in Belitung.