I stayed here for two nights in April 2023, 22-23. It was a 38 degree day when I arrived and the aircon in the room didn't work. It turned on but the room remained between 26-28 degrees all night. I had the staff in to fix it and they were incredibly apologetic after trying to fix it and feeling how miserably hot it was. I stayed in the PRESIDENT SUITE ROOM / the highest class of this room type in this HOTEL. I Had a terrible night' sleep and it really affected my visit. I also had a deposit money but they receptionist forgot to return it. Restaurant waa bad and AND EXCEPTIONAL FOR FENDY with his excellent services AS BARISTA. He has gone beyond and above and served our coffee and drop to our table. The staff ”SUBI” was rude and and horrible. We reserved 10 persons for dinner and it waa nightmare. The service was slow and sloppy. Oh GOD! Seem this hotel can not RESPECT A GUEST/ VVIP who booked out the PRESIDENTIAL SUITE!!