Unfortunately our Winter Deal was not as we expected. On approaching the hotel we were impressed and looking forward to an unusual stay in an unusual venue. However, our room (107) is dated; dirty in places and needs lots of repair tbh. Uncomfortable bed and shower over bath difficult to use. Shower screen was filthy! Frayed carpet between bedroom and bathroom. Window wouldn't stay open. Once unpacked in the afternoon we took a walk around the grounds and had a drink in the Wine Cellar which was nice. Dinner, however would disappoint again! Food was good, however we had to ask for our table to be cleaned when we were sat down! Yes a dirty table....basic!! We ordered wine and one of our glasses had a chip out of the base! We ordered fried chicken and soup for starters and the soup was served with butter and no bread roll !! Pointed out to waitress and one arrived later but again a basic and unnecessary error! Breakfast was also a complete disappointment. Cold offerings were cereals + croissants and pastries + yoghurt + fresh fruit salad + sliced ham and sliced cheese. The cereal station was messy when we arrived. Should be kept on top of by staff. We were seated by the wine rack/ display and noted a layer of dust on the surfaces!! Hot offerings are to order however some are only available by paying extra!!! We have had better choices at lower star establishments than we got here!! Guests wait a while but our hot food was OK once it arrived. Guests were however congregating at the top of the stairs waiting to enter the breakfast room (you have to book a time slot for breakfast) and because of the stair lift was hard to get past. This is a Health and Safety issue!! On check out not asked if enjoyed our stay. As previous guests of Nunsmere Hall our expectations were high BUT we were very very disappointed indeed!!! There is no comparison between the two establishments!!
Fabulous overnight stay meeting up with friends. The 6 of us stayed in rooms in the barn and they were gorgeous with huge comfy beds a clean bathroom with funky wall tiles and high end bathroom products. Great tea & coffee supplied in the room too. We had drinks and snacks early afternoon and then two course dinners in the evening followed by breakfast. All meals were delish and very well presented. Loved the options for furry friends although we didn’t have any dogs with us, but great idea! Staff were all excellent and so friendly and helpful. They were so patient with us when we were last in the bar by a long chalk and they just let us carry on with our catch up whilst keeping us well supported with food & drinks. We will All be back! Fabulous little place!
Had a lovely 2 nights at this beautiful hotel. The room was very spacious and clean had everything we needed . Slept really well on the queen beds. All staff were friendly and helpful. Problem arose on our last evening and morning but was rectified soon after and we are very grateful. It is old so don't expect modern but it's lovely and got lots of character. We will be coming again
Lovely hotel. Perfect location for Chester, just outside in the country. Spotlessly clean with very friendly staff that could not do enough for you. Biker friendly, and a nice car park out of view of the main road. Meals were excellent and a lovely beer garden. There's a petrol station within 100 meters for refilling the bikes with a shop attached, so perfect. Will be using again.