A fantastic stay, the room was just what we were looking for, the pub and restaurant has a fantastic atmosphere and the staff are so friendly and accommodating. Would definitely stay again!
Lovely clean hotel with plenty of shops nearby. Staff very friendly, room roomy and bed comfortable. Food excellent and reasonably priced. Would recommend and would definitely stay again.
After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024).
This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers.
For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.
Can't believe the negative reviews..... This place is way way better than it's price point... Beautiful rooms, amazing staff and the restaurant is amazing? What's not to like? Switched to here as was staying here for business and fed up with the Premier Inn being so bad..so glad I did! If you work away and have the option to book this place then book it!