The trip advisor photo is of a vibrant yellow small boutique hotel. The reality is a pebble dashed 70 room hotel which has seen better days. Myself and partner decided to eat out both of our two nights stay and were overjoyed that we did! Prestatyn has excellent options if you like Chinese/Malaysian or Indian Judging by breakfast we made the right choice.Coffee was terrible, scrambled egg was dry and bouncy. One rasher of bacon on a full breakfast. My partner wanted a full but as a celiac she was told there were no gluten free sausages, so she asked for smoked salmon and scrambled egg, but she wanted mushrooms and bacon added to it, she was told if it was a different chef she would say yes!So a firm no! 😏I'm a chef and understand smoked salmon is an expensive product, but we weren't even given the option to pay a little extra for what we want. What has happened to upselling, and making the customer happy, we weren't looking for a freebie! We decided to go into Prestatyn for breakfast after check out instead of enduring that again. We both had excellent smoked salmon and scrambled eggs, and a decent coffee! For the price, i really thought it would be better, shame. The hotel has a really interesting history, it was the place to be, now it mirrors the sad sight opposite, Abandoned Pontins, which looks like a prison. If they invest it's a gold mine, and Prestatyn is so nice. .
Excellent place, fantastic family run business. Nothing is ever too much trouble and will always go out of their way to accommodate you. The Brasserie & Oak Lounge offer a great choice of food and drinks, always flavoursome and well presented. We visit at least once a week for dinner and drinks and think it is one of the best bars and restaurants in north wales. The spa (Kinspa) is without a doubt the best spa in the area. Been to some fantastic events here too.
We had an excellent time. We were made to feel really welcome. Food was brilliant. The room was really clean and the bed was comfortable. Would highly recommend and we will certainly return.
Stayed here for one night on way to family get together in North Wales. The hotel is set in a rural area of the A5 so is within easy reach of all tourist areas. Service,food , accommodation were excellent,and hosts very attentive. I would most likely use again and would recommend for couples or small groups