搜尋Penllyn住宿

Me and my partner went to celebrate our 5 year anniversary. The room was spotless, food was 10/10 and the staff were so accommodating and lovely. Special mention to Garreth who checked us into the hotel, he took the time to chat to us and made us feel welcome. He even emailed to see how our stay went. Amazing service. Thank you, will be back.

這家酒店是獨家度假,主要用於情侶或慶祝活動。我喜歡聖誕節期間舒適的氛圍,在主廚新鮮準備的早餐中供應的美味食物(謝謝主廚的精彩聊天!)和晚餐餐廳。頂級食物! 所有工作人員都非常友好和樂於助人。水療區對我來說有點冷,特別是在更衣室裏,所以我沒有使用。房間乾淨,熱情。 位置相當偏遠,稅收並不總是可用,雖然我入住時沒有任何問題。

Key gripes: Wi-Fi in the room was awful, our phones could hardly connect to it. Steps in the room to and from the bathroom, seems like a trip hazard. Lame shower pressure. £5 charge for a dressing gown… in a spa hotel, where I’ve booked an expensive spa treatment. The restaurant is the hotel’s biggest Achilles heel. We ate there the first night and didn’t go back. The food was okay but mains came out lukewarm like they’d been sitting out for a while, the burger bun was dry. We ordered a starter of bread and olives which was £8 and they gave us two tiny slices of bread, it was so absurd that we laughed but honestly I prefer to eat my food than be amused by it. The restaurant wasn’t even half full but they sat us on the worst table so I was right behind a door which I kept hitting with my elbow. It took them an hour and a half to serve us two courses, hardly any food seemed to be coming out of the kitchen, lots of other tables sat with no food for ages. No one warned us that there would be a 30-40 minute wait each course. The service in general was very poor. We saw tables having to approach to ask for more drinks because the wait staff hadn’t offered. No one checked if our meals were okay. They seemed to do a lot of running about setting table places etc but not looking after their guests. Breakfast was similarly bad. Again staff doing busy work instead of looking after guests. I had breakfast on two mornings. Between those days, guests had to ask on separate occasions for teabags, a refill of scrambled eggs (twice), and more plates because they’d run out. The staff on duty were not checking the breakfast buffet to make sure everything was available. The first day I came down, no one explained to me how the buffet worked, showed me where things were, or even just said ‘the buffet is over there, please help yourself’. I come to a hotel to enjoy great food, a good sleep, relaxation, and excellent service - I want to be looked after for a few days. This hotel has recently been renovated so looks very clean and well presented, but the incompetent service really lets it down.

Ease of booking. Owner Tony was always pleasant and courteous when I called. He was the same in person. Nothing was enough trouble. Would stay again.breakfast was plentiful and tasty. Very good value. Bedding was very clean. Many amenities to make stay comfortable.

一個很棒的價格合理的酒店。地理位置優越,可以訪問斯旺西或加的夫。工作人員非常出色,特別是前台接待員,在我們整個住宿期間都非常樂於助人。我完全推薦入住這家酒店。