First of all the spa was good but the massage was excellent no fault there.. Now this is where It goes all wrong. 1)The room had a bad smell to it.2) on the website it says breakfast was included. We get to reception and they tell us no Evan tho we screenshotted the information so we paid an extra £25. 3) reception was rude and had no information when we asked,all we got was I don't know ( not good enough) 4)the next day we went to book our afternoon tea or lunch as it stats on THIER WEBSITE if U book a treatment (massage) we was told this was not included but their website stats It does. The sales manager came down saying that we can't have it so we wanted our money bk but once again she said no. We questioned Thier website with her but she refused to accept it or Evan have a look. Then she rolled her eyes at my partner this was unacceptable. My partner response was we r not leaving until we have our refund. Which she replied Il go and speak to the GM. After bout 30min the spa lady came to us saying that the GM will honour the deal that was on the website lol. To me id avoid this place spend Ur money else where. Ps it was atleast 5 more complaints before us lol
We booked this hotel as a reasonably priced option when we went to the Billy Joel concert in Cardiff. First impression when we saw the outside was, ” well, it's only for a couple of nights”. Once we walked into the reception our impression improved greatly, Joanne was very welcoming & friendly. We asked for some extra towels, they were provided immediately with a smile. We had a few meals there, while it would not be described as haute cuisine it was tasty, as described in the menu, filling, & very reasonably priced. Andrea in the bar / restaurant was also very friendly and helpful, as were all the staff we encountered. Everyone there was very helpful & accommodating, we would not hesitate to book here again when we return to South Wales.
Location brilliant. Visited Gavin and Stacey Barry Island and relived childhood memories. Walked the Roman Walls at Caerwent and Norman Chepstow Casle. Both are a very close to The Barn. The hotel was friendly and comfortable thanks to the efforts of Sharn(bar), Sue(breakfast) and Deborah(room). The hotel has a rural aspect but you can hear and see the M4. My only complaint was the lack of grabhandles in the bathroom. Although being an active 91 year old I would have felt more secure. I mentioned this on leaving and was told that the management would be informed. This was a memorable visit and I shall be returning.
貝爾維拉紐波特市中心生活方式飯店在2024開業,無論是商務出行還是休閒旅遊,為旅客提供一個紐波特的理想住宿。 飯店位置方便,距離紐波特站只有400m,卡迪夫機場只有45km。 附近的Shaftesbury Street Methodist Church,HM Passport Office和Newport Museum and Art Gallery都可以讓你增添旅行的色彩。 當客人有多餘的休閒時間,可使用現場的各種設施。 停車場現場提供給自己開車的人,