搜尋特威德河畔貝里克住宿

We really enjoyed our stay again and Rebecca provided excellent service to us. Extremely knowledgeable and happy throughout. Ideal location if going to Holy Island. Strongly recommend this hotel.

This is our the first visit to Northumbria and Berwick. We have been driving over 200 miles for 5 hours and felt very exhausted. All we needed was just average service and a average warm room to spend the night in and not get frozen at the night. However, we could not get even such basic service needs. First of all, there is no elevator. Therefore, a person in a wheelchair will not be able to get to the room, there all the rooms are on the upper floors. Secondly, the stairs are very narrow, it is difficult to climb them with heavy bags. Thirdly, when you come to the room, the heating is supposedly working, but in the evening and at night, the owners turn off the heating completely and the room becomes very cold. We tried to draw the owners' attention to this, they said that in other rooms the guests were wearing T-shirts and that others were felt warm. So basically they just completely ignored that the fact that we were in outerwear in the room. They promised to increase the temperature from 22 to 24, although in reality the room was no more than 14-16 degrees, maybe 18 at most in the day time. And their thermostat is on the first floor, where it may or may not be 22 degrees. Aparently this is not about the thermostat but about them not willing to provide quality service to their guests. For a while the heaters did turn on and warm us, but then we woke up again in the middle of the night realizing that we were freezing again. The heaters in the room, in the bathroom were cold and in the corridor too. Maybe guest are expected to bring a portable heater with themselves or avoid this guest house because it's really very cold here. My auntie made a brilliant photo of the cold window from the room. I do not recommend living here unless you have a portable heater with you. Also, we wanted to pay in cash, but they already charged the card when we checked in, not when we checked out. When we tried to ask why they took the money on the day of check-in and not check-out, they were rude and told me that I was the first customer who complained about freezing in the room. And they started threatening to call the police and started kicking us out, even though we hadn't even taken our bags out of the room at that time. Usually when landlords fail customer expectation, they apologize and try to win back the customers trust but not in this case. Instead of apologizing for not being able to provide a basic quality service for such a price, they were rude to us and told us that we were rude. Unheard of rudeness. I have never seen such unheard of rudeness in any hotel or guest house. Yes, and they threatened to ban me from bed and breakfast hotels. I haven't been to other hotels in this area yet, if all hotels have such a rude attitude towards customers, then maybe it's for the best. These owners should not be in the hotel business unless they can't provide quality service for the money they charge. Also, the owners shoudn't be rude to customers or should quit the

Great service and welcome from Jo and her team. We had booked most of the hotel for a golf society and could choose from singles, doubles or family rooms which was very convenient. We requested a small meeting room at short notice which was provided allowing us to hold a quiz night and team build. Breakfast was great- good choice, cooked to order but no long wait! Rooms were clean and spacious - showers had good pressure and plenty of hot water. Most of us parked in the station car park for free from 6pm to 8 am - just a short walk from the hotel .

絕對的寶石。我們正在尋找該地區價格合理的民宿或酒店,發現了白天鵝。房間很棒,有一張大號的特大牀。下午他們給我打電話,然後我們登記入住,看看我們是否想預訂一張桌子,因爲他們那天晚上忙着預訂桌子。我們很高興我們接受了,晚餐是不在這個世界上的,第二天早上的早餐也是如此。如果你想要在一個美麗的小鄉村度過美妙的體驗,我們一定會回來的,並且推薦給每個人,那麼在這裏住是必須的!