L’accueil super, une équipe au petit soin et surtout une mention spécial à ajiba une personne souriante, toujours là pour les clients merci à vous ! Nous étions là pour une convention et nous avons passés un très bon séjour. Un verre de bienvenue et nous repartons le dimanche bien reposées!
Bel hôtel à la décoration très agréable. L'emplacement est top avec une vue très appréciable sur la magnifique gare de Valenciennes.
Proche de toutes commodités, personnel très accueillant et souriant, à l'image des gens du Nord.
Don’t be put off by the outward appearance and location in an industrial area. This hotel has really comfy clean rooms, great nights sleep. Great value for an overnight stopover. Magiella (not sure of spelling) receptionist was really friendly and helpful.
It’s my 1st time visiting France recently in Sept 2022 and had a few surprises from this hotel that I have never encountered in my years of traveling the world. Not sure if it’s a culture or service that I have yet to understand. Some pros: - Room was a good size w/ clean sheets, towels & good water pressure - arrived early at 8am & was check-in promptly. even had the chance to enjoy the breakfast - breakfast was a decent spread; I especially & thoroughly enjoyed the freshly squeezed orange juice from the machine. A good vitamin booster during the endemic :0 - helpful service staff who spoke good English to organize our taxi back to Belgium. The cons (based on what I am used to when I visit America or Asia) - the service staff ie front office, serving members of the breakfast lounge look comfortable enjoying breakfast with the hotel guests. Something I am not used to. They also looked comfortable talking and laughing loudly where there were clearly hotel guests trying to have a decent quiet breakfast. I was there for 4D/ 3N and always had the displeasure of having breakfast with the staff members. - I was told this is the best hotel within the city but I have seen better design & service from mercure before (ie Bangkok, Indonesia, etc.) Overall, a good stay but peculiar in their service.
The interior of the hotel is beautiful and breathtaking. The rooms and pool is absolutely stunning. There were some few minor details tho - the water temperature is slightly on the colder side but this is just my preference. When asked to check in only 1-2 hours early we were told this would cost 40€. That is quite a high fee considering check in is so late (4pm) and that the hotel itself is expensive. Overall a wonderful hotel which i would recommend which was lovely for one evening.