Buena ubicación y buen trato. No es la primera vez que me alojo en este hotel y siempre está impecable. Sus empleados son muy amables y las habitaciones individuales poseen una cama pequeña pero más grande que el ya lo estándar, lo cual es ideal para el descanso. Hace poco relativamente que acondicionaron la zona de la piscina y el jakuzzy y ahora esta maravillosa. Un lugar para desconectar y tener todo a mano porque es muy céntrico.
The hotel itself was satisfactory, but we were extremely disappointed with the service provided by a staff member named Cecilia. We stayed at the hotel during Christmas and went on a week-long cruise. On January 1st, we had a flight back and requested to leave our luggage at the hotel for a few hours, as all public luggage lockers were closed that day.
We even offered to pay for the service, but Cecilia refused, citing a need to reserve the space for other clients. However, we noticed the storage area was largely empty. This lack of assistance, especially for returning guests and in a special circumstance, felt unnecessarily cold and unhelpful during the New Year.
This experience has left us disappointed, and we cannot recommend this hotel to others.