Booked in the last minute one night for my son due to flight delayed and missing other connecting flight. Lady on reception at Hotel Elegance so helpful, without her I would never have been able let my son know which bus to get from Palma Airport to Alcuida. It was just a one night stop off but everything clean and comfortable. Most important if my son was happy so was I.
spent a wonderful weekend with friends. The price corresponds to the quality. Friendly staff, nice location. Very cozy atmosphere and clean room. The hotel manager helped in organizing interesting excursions. I'll definitely come back here when we're in Mallorca Great hostel
Da migliorare l’insonorizzazione della camera, totalmente assente. Si sentiva ogni volta che entrava/usciva qualcuno dall’hotel (a tutte le ore..). Più volte siamo stati svegliati. Il check in è in un palazzo vicino, e di questo magari potevamo essere avvertiti prima. Per il prezzo pagato è abbastanza caro.
We came home yesterday after our week stay, and we were so sad to leave, we felt the week went so fast, last year we went to Tenerife for 10 days (I was 6 months pregnant then) and was ready to come home by day 5/6 hence why we only booked 7 days this time. BUT we regret not booking longer. What a fantastic hotel this is. The best hotel we have ever been in. The children age 10 & 13 absolutely loved it, also our 1 year old. ARRIVING… we had a flight at 6:30am so arrived late morning, on arrival we were met with champagne, water and ice lollies at check in. Our room wasn’t quite ready for us (we had an apartment) so they put our bags in the bag room and we were able to go lunch. (We only waiting 45 mins for our room to be finished) We emailed the hotel before we came to ask for a kettle for baby bottles and a travel cot. THE ROOM…. When we arrived in the room it was very clean and spacious, we had one room with the main bed and the travel cot in, the two eldest had sofa beds in the front room. We had table and chairs in the kitchen area along with a microwave, plates cups etc, Whilst in the room the phone rang, it was reception asking if everything ok etc it was but there was no kettle so I mentioned it to them and next thing they fetched a kettle to the room. THE RESTAURANT… all very friendly staff. My children loved the “omelette man” that what they called him, he was so cheerful and happy and the kids were amazed that he knew what they wanted each morning there is a variety of different food choices. The food was amazing to be honest with you. We were going to the port one evening for food and we decided against going out for food but we loved the food a lot in the restaurant. CHILDRENS ENTERTAINMENT STAR CAMP… Wow they literally can’t do enough for your children or your family as a whole. There are so many activities on first thing in morning right the way through the day till 10pm. My daughter loved the horses that arrived there, (she a horse lover) she made cookies she joined in with the mini Bon fire that had. Also whilst on the sun beds the star camp team come around with guessing games (how many rice were in the bottle) ( how heavy was the water melon) they were all amazing and so friendly. SWIMMING POOL AND SUNBEDS swimming pool all my children enjoyed all 3 pools, it can get very busy in the water but what do you expect it 30c heat everyone needs to cool off. One night they had a foam party and everyone decided to end up in the pool they got a lifeguard on duty around 10pm to keep everyone safe (they finish around 6:30 each day) The management off the hotel were amazing, they can’t all do enough for you and are so friendly. SUNBEDS I didn’t really see a problem, yes people were up at 6am putting towels out so all the front row were taken but we always found 4 SUNBEDS together each day around 8am so we didn’t have a issue. EVENING ENTERTAINMENT… Wow wow wow They have a digital quiz which we all enjoyed as a family
Close to restaurants and a stone throw from beach. No food inside or drinks inside hotel, no fridge, the bed was rock solid, can be noisy outside close to hotel. Hotel was unable to provide taxi when needed so we had to flag one down in peak day sun which took 45 minutes. They did allow us leave luggage in storage before we checked out.