We were staying at our friends home in San Sebastián until the tour d France closed the road to the airport. Decided to stay close to the airport in hondarribia! Such a cute little sea side town! The Jaizkibel was a pleasant surprise! The hotel is has a cozy inviting courtyard and dining room and the grounds are beautiful. The rooms, though small, are very comfortable and the staff goes out of their way to make you feel comfortable! I would definitely come back to this place!
Hotel is perfect and well located, close to restaurants and the hotel bar is very good plus there are several very close. We choose the suits thinking the 3 adults could stay in the spacious room. The bathroom is in the upper level of the suite and has a narrow spiral staircase making it very challenging for my 86 year old mother to use the stairs. The solution was to get her an extra single room. My fault for not checking and asking before booking.
Stayed for one night en route back to UK…first impressions, reception staff cold & not very welcoming! As Accor members we weren’t offered a ‘Welcome drink’ (as we were offered in a French Ibis the next day). Our room was nice & modern and a good size..with a walk in shower..which was perfect. We ate in the restaurant and the food was just ok. We both had entrecôte steak..one medium which was very rare & one well done which was medium but we didn’t complain as may have been due to a problem with the language communication. However, the meal was advertised as ‘Entrecôte steak with potatoes, peppers & a cheese sauce…the cheese sauce was plonked on the table and was from a squeegee bottle..ie DIY cheese sauce!! Also the open kitchen cooking area was near to the reception & restaurant seating area & the constant cooking of chips throughout the evening left a stale cooking oil smell which emanated through the restaurant all evening and wasn’t a very pleasant experience! We are well travelled and have stayed in numerous hotels throughout Europe but would definitely not stay in this hotel again.
We had a good, 1 night stay. The room was clean and spacious. As it was facing the courtyard, it was also very quiet. Good, large bathroom with a modern shower. We didn’t have buffet breakfast and they do have a cafe type of a setup also for smaller bites and coffee, which was perfect. Good coffee! The service was nice and professional. There’s nothing nearby so for restaurants and such, you’ll need to go elsewhere.
L’accueil a été très long, plus d’une demi-heure pour traiter la réservation des personnes arrivées avant nous. L’hôtesse d'accueil, avec un t-shirt fortement taché, ne parle presque pas français, elle ne sait pas traiter les vouchers (abonnement B&B), elle semble perdue, souffle, elle est dépassée. Une fois sur place on nous annonce qu’il n’est pas possible de prendre le petit déjeuner sur place et la salle semble être en travaux (ce dont nous n’avons jamais été informé, ni en amont par mail ou lors de la réservation, ni sur place à l’arrivée). La chambre est très spacieuse, le lit très grand, il y a même des lumières d’ambiances et c'est assez agréable. Cependant cela ne permet pas d'oublier l’usure générale de la chambre. Quant à la salle de bain : la douche est très spacieuse mais il n’y a aucune pression dans le pommeau de douche, qui est lui même dans un état déplorable (tous les pics d'arrivée d'eau en plastique sont cassés et/ou moisis). Tout cela c’est sans parler de l’isolation des chambres qui est quasiment inexistante. Nous sommes déçus par notre nuitée.