I can't believe this hotel has 4.3 stars on *******. The worst experience I have had in Bogota. The photos are false advertising. The price does not correspond to the quality of the hotel. I am staying with my husband and the room is like a closet. It has no ventilation and smells musty. The supposedly queen bed is super small and short. The safe's instructions are confusing. We arrived, we put our cell phones in the safe to go get something to eat and when we came back it couldn't be opened. It was 4:30 p.m. and Alejandro from the front desk said that he couldn't do anything because the manager had the master key and he had already left. He said we wait at 7:30 a.m. of the next day. We had work appointments from 8 a.m. and we only hope to solve the next morning. It turns out that this Mr. Alejandro never told the manager. The next morning we were told that the manager was not coming because he had a medical appointment. We were incommunicado and anguished. In the end a maintenance man came at 11:30 to open the box. The truth is that this whole situation is super frustrating and for the price we are paying as if it were a 4 or 5 star hotel, it is absurd. The customer service is lousy and they don't care about anything and the hotel is lousy.