For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.
Accueil très agréable du personnel. Séjour de 2 nuits avec Chambre tout à fait correcte. Petit déjeuner buffet impressionnant varié et très complet et délicieux ! L’accessibilité du spa est un point positif : belle piscine, sauna , Jacuzzi. Je recommande cet hôtel même si la façade est un peu vieillissante l’intérieur est très agréable.
Helpful reception personnel and overall a pleasant stay. Good shower and nice clean rooms. The sleeping couch was not so fine to sleep on but overall good. Breakfast was outstanding. Unfortunately the swimming pool was not included in the room price. Opening hours 8-22 was in my opinion too late to open in the morning.