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Hepburn at Hepburn was absolutely delightful. My partner and I went down there to reset for some relaxation & recovery. We wanted to get away from the city, work stress & technology. And this was the perfect place for that. I rang ahead of time to confirm my booking & spoke with Michelle, who was the loveliest person with helpful resturant recommendations & sites to see. Even accommodated for an early arrival. I couldn't have asked for better service & it didn't stop there. Upon check out, i had forgotten something in the room & was promptly informed by the gentleman in reception, who was a delight to talk too. The room was spacious, clean and immaculately presented. The fireplace was on & the room toasty on the rainy day we arrived. The spa was amazing. So relaxing and serene. There is so much thought put into the design of the room. It was decadent & splendid. Excalty what we were looking for. The bed was comfy, the robes were lush, there were able supplies and amenities for an enjoyable stay & a cute little town to explore. We will definitely return. Highly recommend. It won't disappoint. Thanks for a truly wonderful stay. ❤️ See you again.

對這種住宿深感失望。服務差到不存在。在接待時,他們給了你一個門禁密碼,那就是它。他們無法幫助我們完全關掉火,使電視工作,或任何其他查詢。一個人來修電視,30分鐘後就放棄了。而且沒有WiFi-對於這個級別/住宿費用來說很荒謬。房間表面上看起來很棒,但有以下問題:服務質量差,一堆沒固定的電纜,還有一對內衣還放在櫃子裏(很經典!)--糟糕的設計,火沒有熄滅,所以不斷的發出低熱,空調與房間大小不匹配,我們入住的時候是mid-20s溫度,到最後熱得讓人不舒服。--設計不實用。牀邊的窗戶(無論在哪裏)意味着要換衣服,你必須躲在廁所裏,或者關閉所有的百葉窗。壁爐的位置,這樣它就能擋住從牀上看風景。從窗戶外面也可以看到淋浴!廚房沒用。沒有碗(我們用水杯吃麥片),餐具不夠兩個人用,廚房用具/陶器隨意分類,這意味着除了開酒或一包水之外,什麼也不實用。它感覺非常像有人打算提供豪華,然後省略了設計,傢俱(從自由!)和花時間計劃一個功能和享受的空間。

在Hepburn Springs Escape預訂了週年度假之旅。該綜合體的設計令人驚歎 - 每個房間都懸臂俯,無論是道路還是鄰近的 Springs 綜合體停車場。即使如此,它還是一個令人印象深刻的位置。我們住的是離馬路最遠的別墅1,就在森林旁邊,所以很少有噪音。佈局很棒-有spa的大開放浴室,如果你超過5.5英尺高,躺在裏面就不太舒服了。牀,超級舒服,亞麻布質量,洗漱用品都反映價位。可惜,從這裏剩下的都讓我們感覺有點被撕掉了。在閱讀了關於維護標準的網站的評論後,客人們感到緊張,把杯子放在沒有墊片的下面,並強調要有“乾淨和衛生的”Covid安全空間,我原以爲房間一塵不染。不幸的是,似乎清潔工走得這麼遠,決定早些離開,把房間留半個完。別墅的清潔度低於平均水平。玻璃用髒布擦乾淨,鳥浴室鏡子用髒布擦乾淨,留下油污條紋,地板沒有擦乾淨,淋浴沒有完全擦乾淨玻璃門和欄桿都是油污條紋的。窗簾上掛着丟失的鉤子或斷了的鉤子,這意味着窗簾垂了下來,甚至到了一個破塑料桶,而那個塑料桶又一直沒有被更換。拋開這些,實際上,在陽台地板中央留下的、漏掉的、被忽略的大腳趾甲剪掉幾乎使我翻過了牆角。如果你花了近300美元買了一個急需清潔和維護的房間,那麼要讓自己沉浸在純粹的奢華中就很難了。可惜這還不至於接近於純粹的奢侈品。

略帶古典風格的礦泉賓館，可惜，到酒店附屬的公共礦泉池去泡湯是要另外收費的。房間寬敞而乾淨，可惜傢俱過於追求古典味，略顯陳舊了。早餐頗佳，環境一流，酒店自帶一個很美的小花園，鳥語花香，客人飯後可在花園裡漫步，思考人生。

各方面都很棒的住宿地點!位置優越,很乾淨,價格優惠!經理吉爾非常樂於助人,很親切。離拐角處的保護區很近,步行即可到達一堆美麗的餐館和咖啡館!住了3晚,一定會回來的!輝煌!周圍可愛的樹木,鳥類和野生動物加上相當多的溫泉休養所,也很近!謝謝Gil和工作人員!太棒了!

Went for mini conference to this delightful spa area. Been to this place decades ago and g]=has no had $millions spent on renovations - good job! Rooms were warm and comfortable with nice en-suite bathrooms. Meeting room was best I've seen in years , with excellent facilities and beautiful views. Great location, backing on to the Springs reserve. A special surprise for me was the great food. Well done Lancemore (operators).