Wow, how sad. I had previously stayed at this motel, and it was exceptional value for money. How things change. I'm in Melbourne due to my daughter being in the Austin Hospital. I am currently on crutches following knee surgery. On arrival, I found a park (no disabled parking), I checked in as i was aware you could not check in past 7pm, was given a key and directions that my room was down the hall, l put my stuff in the room, and went straight to the hospital, arriving back at 8pm. Arrived to find no towels or facewashers in my room, just 2 bath mats. There were no instructions on how anything worked. There is no reception to get towels. Just a bed, shower, microwave, dunny, and kettle. Next morning, I had to leave early at 8am. Again, there is no reception. Left a note advising that there were no towels, facewashers, etc, in the room and requesting the password for the WiFi. Got back again at 8pm to the ROOM TOTALLY UNTOUCHED, NOT CLEANED, NO TOWELS, NO BED MADE NOTHING! And NO RECEPTION to have anything changed. Again, I have to use a bathmat after a shower. This morning, I go to check out at 8am NO RECEPTION! At 8.15, reception opens, l advise the young lady of my experience to which she apologised. All in all, if you are after a bed (hard as a rock), a shower with no towels, noisy air-conditioning, a toilet, kettle, microwave, instant coffee and tea, cup, and teaspoon, are used to lots of road noise, like to be woken in the middle of the night by other guests talking in the corridor, not in need of a disabled park, can handle stairs, have no instructions on how to use anything, have hidden light switches, have very unkempt outside areas, then the Bell Motel is for you. This is just really sad. Be aware. Ps. On the morning of check out, whilst waiting for the 8am reception to arrive at 8.15, I noticed a QR code on the back of the key. When scanned, this opens a compendium that does have the WiFi password. It also states that the room will be cleaned and replenished daily. It also has a range of terms and conditions that the booking website did not have. I really hope that this place can return to what it was last time I visited, reception that was available during the advertised hours, information on how to get things out of hours (such as towels), the basic breaky which was excellent, comfortable beds, rooms cleaned as expected and...towels. Best of luck when booking.
The room is decent good linen , water pressure on L1 is weak , No soap , No shampoo, none,
No Toilet brush you cant clean have to wait till the cleaner comes to clean your room they do it for you
Noisy
I was really impressed with the size of the rooms, which included a sofa, dining table, fridge, and beautiful bathroom. They have plenty of parking, and it's right by a tram stop if you're heading into the city. Comfy bed and friendly staff, what's not to like?!
Just finished our third stay at this park and we continue to be impressed. The facilities are always clean and the bins are always empty. There’s a nice pool and spa as well as a laundry with plenty of washing machines and driers. There’s even some private ensuites but I’d go for the older main showers. They are exceptional. Plenty of hot water and great water pressure.
This place is so beautiful it’s difficult to comprehend the history of what was once one of Australia’s most notorious prisons as it’s now been fully renovated into this amazing hotel. Everything about it so aesthetically pleasing. The converted cells that are now suites with all the mod cons. The basement now an incredible pool along with common areas becoming a fabulous wine bars with old cells now booths to have an intimate dining experience. The staff are wonderfull. Big shout of to the lovely Maddi who was our designated host, and also hosted an additional add on called Place of Time, were you sit outside in the old exercise yard and sip red wine, eat yummy cheeses whilst she goes through the history of the prison and the surrounding areas. Food was delicious in the wine bar and cocktails yummy. We had a bit of an accidental overcharge but Natasha on the front desk sorted everything out admirably and promptly. The staff are all so friendly and appear to genuinely love their jobs. We’d definitely love the chance to come back soon. Thank you.
Absolutely fantastic stay. Great location, with a tram stop outside Adina, Coburg train station less than 10-minute walk away and parking available nearby or paid parking under Adina. The distance views of the city were great. The one-bedroom room contained a separate bedroom, bathroom and kitchenette/lounge. The bedroom was lovely and spacious with a flat screen TV, safe, storage, etc. The bathroom included a washing machine and dryer. The kitchenette/lounge with a very comfortable couch, 2-seater small dining table, flat screen TV and kitchenette with a small dishwasher, medium size fridge, sink, etc. The room was lovely, well decorated and clean. Bar and restaurant onsite with a small shopping center behind Adina. Service was fantastic. Highly recommend staying here.