Lygon Lodge has always been my go to stay when in Melbourne. It has recently been sold and this was first stay since the sale. The new consortium have continued with the same warm welcome. Lovely reception staff. Improvements were noticeable. I like to stay in a particular room, and once again it felt familiar and comfortable. I have to commend the wonderful cleaning staff, each day they left my room spotlessly clean. Lygon Lodge is in a fabulous location. Close to everything the area has to offer, such as restaurants, cafes & bars, a fabulous arthouse theatre, and wonderful bookshop, amongst other fantastic shops. Public transport nearby. Lygon Lodge ticks all the boxes.
Fantastic hotel with very attentive staff. As a business client, I've been so happy with the service and assistance provided. Thoroughly recommend to anyone booking for business trips. Our guests that we've booked for have all commented on how comfortable the rooms are and love the vibe.
The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.
訪訪客Fantastic hotel with very attentive staff. As a business client, I've been so happy with the service and assistance provided. Thoroughly recommend to anyone booking for business trips. Our guests that we've booked for have all commented on how comfortable the rooms are and love the vibe.
訪訪客The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.
Lygon Lodge has always been my go to stay when in Melbourne. It has recently been sold and this was first stay since the sale. The new consortium have continued with the same warm welcome. Lovely reception staff. Improvements were noticeable. I like to stay in a particular room, and once again it felt familiar and comfortable. I have to commend the wonderful cleaning staff, each day they left my room spotlessly clean. Lygon Lodge is in a fabulous location. Close to everything the area has to offer, such as restaurants, cafes & bars, a fabulous arthouse theatre, and wonderful bookshop, amongst other fantastic shops. Public transport nearby. Lygon Lodge ticks all the boxes.