Daniel
2021 年 11 月 1 日
I have never written a review for a hotel despite staying at many hotels but this one was so bad I feel morally obligated to do so.
This is the worst hotel I've ever stayed at.
Me and my girlfriend went for a weekend away to the races and paid £153 for one night at this hotel. I wouldn't even recommend staying here for free after our experience.
First of all, our room was a car crash from the start. The shower would only project boiling hot water despite all the temperature settings being tried - resulting in the fire alarm going off and someone ringing our room from reception saying "Let me guess, shower", someone then had to come up to the room and fix the shower, and they quoted "This happens all the time" - so why hasn't anything been done about it?
The TV also wasn't working, about 3 buttons on the remote worked, a staff member came up to try and fix it to no avail. We waited over an hour and nobody came. When we got in late at night - it was repaired, but still, why was it not checked or sorted prior to our stay? Does anybody oversee room maintenance?!
The window sills, the walls, the bathroom were all dirty, dusty, full of cracks, old-looking and clearly had not been renovated, painted, fixed or cleaned properly in a long time.
The breakfast in the morning was the worst experience of the lot. All drinks (milk, water, juices) were WARM and in PIMMS jugs. The table next to us had dirty dishes & staff/kitchen area was right next to us and left open for a grim view
翻譯