卡斯泰洛城Antico borgo medievale di Compignano附近住宿

Siamo stati in questo relais per due notti. Il giudizio è nel complesso positivo anche se ci sono delle pecche non proprio tipiche di un relais. Il borgo è stupendo, davvero degno di nota. Anche se la sera è un po' smorto (almeno ad agosto potrebbero organizzare con delle piccole band o qualche spettacolino semplice per intrattenimento serale). Le camere per quello che ci riguarda sono ampie, pulite e a buon prezzo. Il personale è cordiale, gentile anche se un po' distratto (a volte lasciano vuota la reception) così come quello della ristorazione sembra un po' improvvisato (i camerieri non conoscono le pietanze che servono e devono sempre chiedere allo chef). Il cibo però è di altissima qualità, davvero ottimo e curato. Il servizio piscina lascia un po' a desiderare visto che, oltre la spa e il ristorante, è l'unico servizio degno di nota: dato che ci sono ospiti di tutto i tipi ( anziani, famiglie ecc ) non ci sono regole di buon comportamento (in fondo nn siamo all'acquafan di Riccione e ci si aspetta decoro). Non c'è servizio bagnino, ma solo bar. Altra cosa che non si addice affatto a un relais è che la piscina è accessibile anche agli esterni dell'hotel e il weekend diventa caotica e con gente di tutti i tipi. Inoltre, si dovrebbe adibire altra piscina per bambini per evitare di disturbare chi sceglie questo posto per il relax e non ha figli al seguito. Dunque buono ma si può migliorare molto. Ad ogni modo lo consigliamo.

We absolutely loved this hotel. It is in the perfect location in Cortona. Walking distance to everything. The rooms were clean and very nice. Breakfast was wonderful. A large spread of excellent food. Last but not least the staff were EXCEPTIONAL. Front dest were so helpful, we were always helped with our bags and they were all so friendly. We would stay there again!!!

I have mixed feelings about this hotel, a bit more negative than positive. First off the hotel looks great from the outside, and the common areas are very nice as well. The hotel is a converted monastery so it definitely has character and charm. However once you scratch below the surface then you start to realize this should not be labeled a luxury hotel. If it was independent I would have less of a problem with it, but they are part of the ”Small Luxury Hotel” alliance (SLH) therefore they have international hotel luxury levels to uphold but unfortunately they do not. I am no longer top tier of the SLH loyalty program, I recently did not stay often enough with this hotel chain to renew top tier so I am now middle tier, consequently I did not expect a material room upgrade. I received a modest +1 upgrade from entry level room which was not a surprise. The room was acceptable in some ways, but the upkeep / maintenance was lacking. The towel heater was not heating and the paint was cracking and rusting. The room was very hot so we needed to open the window for some fresh air; the handle was loose and difficult to operate and will possibly fall off soon. The hairdryer was hanged and attached to the wall, which is something far more common at cheap hotels like an Ibis. The main feature which did not meet luxury standards was breakfast. It was appalling, in Italy of all places. The only hot dish was scrambled eggs and bacon. The only vegetable available was large uncut tomatoes. Heck even lowly Hampton Inn or Holiday Inn Express hotels offer better. Service was hit and miss - in the restaurant it was fine, and also I wanted to buy bottles of wine from their impressive cellar and someone came to unlock it and show me around. But there were other aspects where service fell short of luxury level. Upon arrival there was nobody to help at the entrance with luggage. Also every luxury hotel should have room service available all day but at this hotel it did not start until 8pm which made it impossibly late because we travel with a 2-year old. The restaurant itself also did not open until 8pm so we simply could not have dinner at the hotel. Overall this is not a luxury hotel and does not belong in the SLH group. If it was an independent hotel and considering the complete absence of international hotel chains in the area, I would be far more lenient but if a hotel belongs in an international group then guests will judge differently. The price tag at Park Hotel Ai Cappucini was also not cheap at all - it is inflated due to benefiting from the SLH name without fully delivering on quality.