諾維斯吉里本卡度假村及水療中心

We booked the valley suite for the view and size. The hotel had advertised baby sitting and an airport shuttle but stated this was not available. After contacting trip.com and several emails to the hotel they agreed to provide the shuttle service as my booking date was approaching and I could not cancel at this point. The driver who collected us at the airport was pleasant and professional. He was very accomodating. The check in process on arrival was smooth but uninformative of the facilities ie golf cart service, spa etc. This part of the hotel is very aged and needs maintenance. It was dirty and full of bugs all over, including in the beds. The breakfast on the first day was poor and the staff were not professional. We had to walk up a steep hill in hot weather for 10 mins to get to the breakfast room. We had to fight to change room the next day and complained. The process took a half day which wasted our time we could have spent outside, exploring the area. The hotel did make up for it. The breakfast the following days was 5 star and the service was totally different. We were given the pool access room, although smaller was clean and modern. What started as a nightmare ended well.

這不是我們第一次住在諾維斯。我們喜歡他們大廳的設計。這是非常舒適和優雅的。 看來他們重新裝修了房間。房間很乾淨，但由於某種原因，洗手間外面沒有地毯。我們預訂的所有房間（3 個房間）都發生了這種情況。 當我們打電話要一張地毯時，他們花了很長時間才把一張地毯帶到我們的房間。看來他們人手不足。 Novus 非常適合家庭度假。他們有兒童俱樂部、兒童高爾夫球場、騎馬和藝術活動，你可以帶你的孩子去餵兔子。

Friendly staffs and nice place for family staycation on weekend.

Ok good dddddddddddddddddddddddddddddddddddddddddddddd