Spa莊園飯店

On the positive note the hotel is located close to Warsaw and it takes only 1.5 h to get there. It makes this place an obvious option for a town get away. The rooms are clean and tidy.However some of them require a better maintenance and being refurbished again.The food is decent and of a nice variety.I would say that you can enjoy a nice Polish style restaurant.The restaurant staff is great (right people in the right place who do a fantastic job). The SPA is also ok. On the other hand I totally agree with some existing comments here referring to the reception desk ppl. A true drama!!! Incompetent, rude ppl knowing nothing about customer service.A big fat ZERO of customer service approach and simple human respect!!!!They do not even bother themselves to say hello upon guest arrival!! Another thing that is very disappointing here is the stable and its offer. The hotel rules state that if you want to enjoy any of the sable services you should book them 2 weeks in advance. The problem is that you cannot neither contact the stable by mailing it’s staff nor by phoning it (they simply do not pick up the phone). So long story short it looks as the marketing thing rather than real service. I would not recommend this place to any of my friends nor come back here again!!!