奇番海姆普瑞米爾飯店(Premier Inn Chippenham)

Decent enough hotel and the new Premier Plus rooms are nice. Problems started at check-in when I asked for my Wi-Fi code that I had paid for in advance. Was bluntly told no code, no Wi-Fi, no refund. Shocking customer service.

No WIFI which was a significant issue as I wanted to do some work in the evening. Other than that all good and the staff were lovely. The WIFI wasn't their fault and they obviously couldn't resolve it

Premier inn are always our first choice for short stays and you know what your going to get Room and staff were great, but only four stars on this occasion due to the adjacent Brewers Fayre disposing of the previous nights bottles into the recycling at 7am and waking us up. Then realised no cups/mugs on tea and coffee tray resulting in an unplanned trip to reception.

It's a premier inn, so it has all the things you've seen before with amenities in the room and the restaurant next door etc. The staff here were really great, super friendly and called before we came to see if they could do anything for us, left candy in our room, and it's the little touches like that which people remember, so good on you! Only real downer is the standard premier inn thing of a hot room! the window is the only option to cool, which makes for a warm nights sleep, but it's not the end of the world! Good value, good location, would come back!

I arrived at the hotel at around 3.30pm. There was a new starter that took approximately 15 mins to find my reservation. After I got to my room just two doors down from reception. The window was wide open. After I tried to close it realised that it didn’t lock. So back to reception. Had to wait another 10 mins as the lady was dealing with someone else. Moved me 5 doors down after inspecting the window. Don’t stay on the ground floor near reception. The broken sleep through the night was a nigh**are. Between people leaving the pub and smokers outside all night laughing and shouting it was the worst nights sleep I have ever had.

Stopped over in Chippenham out of necessity. This Premier Inn has all the things you expect from the hotel but it was far too hot . It was a very hot day and the hotel has no air conditioning in addition to which you can only open the window by about a cm . They do provide a fan but it was just blowing hot air around.

Hotel perfectly as expected. Brewers Fayre restaurant left a lot to be desired for the evening meal, breakfast was absolutely fine. Evening staff rude and surly when quality of the evening meal was questioned

Staid with friends for a wedding we attended. Room was clean and staff nice. Special thanks to Gina who called prior our stay to see if we needed anything else. The pub next door is in need of a refurb

Second time staying here. Reception team very friendly and helpful. Room clean and tidy, beds comfy, nice to have a second chair when two people using the room. Nothing really to complain about. Beefeater next door offered a good breakfast and evening meal.