松樹貝斯特韋斯特飯店

I've stayed here a handful of times I noticed the bathrooms have been updated, a plus. This location is great their are plenty of places to eat, 24 hour fitness, cvs , target, movies, grocery stores. Freeway access is great. The pool is refreshing and the room came with a patio area and lawn view which is nice. The property is well landscaped very green. Where I do think this location has room for improvement are the AC UNIT in the rooms are extremely loud. It was hard to sleep. I recall the bed was not as comfortable as in the past. Also, the customer service approach in regards to deposit required needs to updated. As it DOES NOT STATE THAT YOU WILL HAVE TO PAY THE DEPOSIT ON YOUR CARD ONLY. I do think that it's important to be flexible and accommodate but that didn't happen. All the other establishments on trip.com, trivago, *******, booking all have what's expected. For example $100 deposit required on a credit card no cash deposit. NOT deposit not paid in cash will be returned in 2 to 4 weeks. Then told by staff it's 2 to 4 days. I happened to show up with cash. As I had to walk and scramble to figure out how to get the cash back into my account. I will say they did allow me to leave my heavy bag at the front desk while I walked to the bank in 90 plus degree heat. It's the little things that we can do to lock in customer retention.

Always enjoy staying here. Very friendly and helpful staff.