千曲乃湯Shigeno家

"Thank you very much for your help. It's been a long time since we went on a family trip, and it happened to be my husband's birthday, so it was a great memory. The hot water had a strong sulfur smell and felt like a hot spring. The food was also exceptional, with delicate and elegant plates made from local ingredients from Nagano that were a feast for the eyes. Although it is not a large inn, I was very satisfied with the heartfelt hospitality. I would definitely like to visit you again when I visit Nagano. Thank you!"

雄山日式旅館

"停車場停車非常困難，因為沒有劃線。 房間裡的廁所很髒；我們到達之前，馬桶裡就黏著糞便，我震驚地發現它竟然沒有被清理過。整個房間也有些灰塵（紙巾盒尤其髒）。 乒乓球30分鐘收費550日圓。考慮到價格，球網沒有正確架設，球拍也破舊不堪；感覺不值這個價。 食物味道不錯，份量足，品質好。但是，有些工作人員和我們說話比較隨意，讓人不太舒服。"

笹屋飯店

"這家旅館太好了，我每年秋天都會去住兩晚。每次去，我都會在離開前預訂下一年的房間，或是一回家就預訂下一次的房間。可惜的是，今年三月我打電話預訂十一月的房間時，才知道他們今年只接受提前六個月的預訂。我們去千曲市路途遙遠，所以除了笹谷酒店，我們通常還會住其他幾家酒店，但最後總是會選擇笹谷酒店。現在這種情況，我們也沒辦法預訂其他飯店了。我相信很多人在計劃年度旅行時，都會先預訂自己最想去的酒店，然後再安排其他行程。我想這樣的人應該不少。我打電話過去解釋說：「我們是常客，每年都會去，而且今年秋天也想預訂。」前台回覆說：「我們對所有客人都一樣，不接受電話預訂。」有些常客每年都來這裡，今年秋天他們也想再次入住笹谷酒店，並且特別指定了纈谷酒店。但飯店的回覆讓我非常失望，他們似乎根本聽不進顧客的訴求。說實話，我感到很沮喪。我和妻子商量著要盡快找到其他住宿，否則我們每年的旅行計畫就泡湯了。這真的太令人失望了。我理解如果是網上預訂，系統無法滿足需求，我們也無能為力，但他們至少應該聽聽顧客的要求，然後說一句類似這樣的話：“我們會考慮您的預訂請求，但無法保證一定能滿足。如果無法滿足您的需求，我們會聯繫您。”"

戸倉上山田溫泉 玉之湯

"We used public transportation and requested a shuttle to Togura Station. We arrived 6-7 minutes early. While other inns' shuttles waited for the train before the scheduled arrival, ours arrived a little after the scheduled time. It was a very cold, windy, and rainy day, leaving us alone at the station. It would have been fine if the person who came to pick us up had simply said, "Sorry for keeping you waiting in the cold," even if it was just a lie. Instead, they simply said, "Please, Mr./Ms. XX," which was disappointing. Even when I told them I'd carry my own luggage, they brushed my hand aside and touched my luggage without permission, which was extremely unpleasant. Even at cheaper inns, I've never experienced someone arriving a little late to the scheduled time or touching my luggage without permission (brushing my hand away was out of the question). Furthermore, waiting for check-in in the cold, windy, and rainy weather was unpleasant, especially since I was chilled and just wanted to warm up in my room. Not everyone enjoys welcome drinks and sweets, so I think professional customer service would be better if they could understand what the guest wants, let them into their room first, and then decide on the hotel and meal times later. If they're going to make them wait, they could provide them with a blanket or show them closer to the heater. Treating everyone the same doesn't seem worth the price. The only saving grace is that the room and the in-room hot spring were the best I've ever experienced. The furniture and layout were tasteful, and the refurbishment was excellent. I think the shuttle service could be improved. It's unacceptable. Pushing away guests' hands is also unacceptable."

Sanpusou

梅村旅館鶯亭

"Cost-cutting measures were noticeable. I went to the hot springs two minutes before 3:30 PM, as I was told it would be open then, but it was pitch black. I returned to my room, contacted the front desk, and they turned on the lights. I was staying in what was advertised as the only suite in the building, so I expected to have breakfast there as well as dinner, but I was with a family with children and it wasn't very relaxing. I wish they had at least provided private dining rooms for meals on the special suite floor. The evacuation route map posted on the room door was also from before the renovation. Dinner was delicious, with local ingredients skillfully prepared."