威洛斯飯店

I really didnt know what to expect but was pleasantly surprised. The history in this place is amazing!! The staff was great and helpful with any questions. If you’re looking for a fancy modern room  it may not be for you but I thought it was just great! Also the location is perfect.

Dear Management Team at The Willows Hotel, I am writing to formally complain about my recent stay at The Willows Hotel, which was extremely disappointing due to both front desk staff behavior and unacceptable room conditions. Upon arrival, the front desk staff member was immediately rude and unprofessional. She answered a phone call while checking us in and left me standing there for an extended period without acknowledgment. When we politely asked whether a top-floor room was available, she responded that nothing was available because we had booked what she described as “the cheapest and smallest room.” The implication and tone were unnecessary and condescending. During check-in, I briefly stepped away while my wife remained at the desk. When I returned, I asked my wife whether she had received the room we requested. At that point, the front desk staff member interjected and told me, “You need to be patient.” This comment was entirely uncalled for, as I was not speaking to her, nor was there any impatience on my part. The entire check-in process was miserable, and despite the attitude we received, we were still not given a top-floor room because, as we were told again, we “get what we get” since we booked the cheapest room. Once we reached our room, it was extremely cold. We contacted the front desk and were told to turn the knob on the radiator and that the heat would come on. We did this correctly on both radiators, yet the room remained freezing. We were then forced t

When I arrived there was no heat, but the front desk person was gracious and upgraded me to a nicer room with heat. Also, there is a misunderstanding about parking on the ******* site. It is not near and not provided. It is a half a block walk in the dark, in the cold, with an extra charge. The hotel itself is nice, but this is a 4 star rating due to the issues mentioned.

The front desk staff were cool and not helpful when we asked about where parking was available. When I went to call the front desk because there was no shampoo, I found the phone unplugged with no cord to plug it in, so I had to go to the desk. The water in the shower was like warm. The whole property is tired.

Very cold. Heating system didn’t work. Needed to bring in portable heaters. Bathroom was freezing. They said they couldn’t move my room so I was stuck in the cold room. Place was old and run down.

Great location, clean room and welcoming hotel. Front desk staff was great and having snacks and mini bar in room for reasonable prices was awesome. We will definitely stay again.

I was quite disappointed with the room. It was closer to being a closet. There was very little space to put anything out for use and the bathroom was super small also. No parking was available at the hotel. In fact I can't say there were any amenities at all. On my way to Chicago, I stayed at another hotel that provided parking, pool, workout room, continental breakfast and a free beer coupon. Also the room was at least twice the size of the one at the Willows. And all that for 1/3 the price of the Willows. I see no reason to want to return.

The bed was horrible - sheets and mattress cover did not fit- too small! Bed was queen sheets and mattress cover appeared to be a full size. Mattress and pillows old and lumpy. You will wake up with back issues. Hallway and room rugs dirty. Desk clerks didn’t look up or acknowledge when we arrived or departed for day ( except today when we checked out at 6 am on 9/25.) 4 nites booked - really wanted to leave after 1 but we prepaid. Bathroom absolutely no place to hang clothes or put toiletries. We love the location but …Did I mention they have coffee in lobby - but it was put out at different times - one day 6:30 another day 6…

This was my first time visiting Chicago, and unfortunately, my stay at The Willows Hotel was a horrible experience. When I arrived to check in, the man at the front desk didn’t even greet me. He never introduced himself, didn’t offer any information about where my room was located, and overall made me feel completely unwelcome. First impressions matter, and this one set the tone for the rest of my stay. The only positive note came at checkout. The gentleman working the desk that morning (a white male, unfortunately I don’t remember his name) was polite, helpful, and professional. If I had been greeted by him when I first arrived, my experience could have been completely different. Sadly, because of the lack of hospitality at check-in, I will never stay at this hotel again. Chicago is a great city, but The Willows Hotel was not the right choice for me.