麗思卡爾頓飯店，芝加哥

not worth it The hotel is nice and the location is great, but that‘s about it. Valet was hard to find at arrival. Quality of food in club level was very poor and only little choices. I like to spoil myself but next stay in Chicago will be at acompetitor for sure.

Great Couples Getaway We had a wonderful couples getaway at the Ritz-Carlton in Chicago. Everyone was so nice and pleasant and room service was outstanding. Also the front desk receptionist, Toni was outstanding in helping us and sharing information about both the city and hotel. She was so pleasant and professional and went out of her way to assist in our every need.

Our stay at the Ritz was a memorable one. The staffed spared no action when it came to making my mom feel special for her birthday. I can’t thank them enough for such an incredible stay - we hope to come again sometime soon!

Horrible customer service from the check in manager. Room booked for 3 people. Sleep room only for two. Was lied about rollaway bed being available and would be complementary due to the sleeping arrangements not existing for 3. Rollaway bedding was not available. Was offered another room at a rate more than twice the rate paid originally. No one cared how my stay was during the stay or after. No one even asked during the checkout. This was a complete failure in customer service.