芝加哥市中心河北希爾頓安泊飯店(Embassy Suites Chicago - Downtown River North)

位置很好，因為它在旅遊中心，但服務和客户友好度不是很好。早餐除了煎蛋外都是快餐，設施有點陳舊，房間沒有被要求打掃。

房間設施有點舊，但床很舒服，房間也很大：）

Good location

아주 별로였어요. 호텔이 관리가 안되는지 지저분하고, 조식 별로였어요. 변기 고장나있고, 어매니티도 형편없습니다. 왠만한 inn보다 별로. 그리고, 객실청소도 요청해야 해줍니다(물론 체크인때 이야기는 안해줬어요). 그리고, 현재 호텔 공사중인지, 오전 9시반정도 부터 드릴소리가 계속 나서 잠에서 깼어요. 4성급은 절대 아니고, 2~3성급 inn으로 생각하시면 되요. 위치는 정말 좋아요!

Our room had no security lock on it and the bathroom door looked like it was kicked in at the previous stay. Looked like they tried to glue and place back together but the door never shut correctly. The thermostat was also not working correctly. Very hot no matter if you went up and down on thermostat. We were in room 913. Obviously a fight was in that room and was not cleaned and made to look presentable. I have pictures if you want to see

My door lock stoop working and I could not access my room on the day we were set to check out. My family and I went down for breakfast and could not access our room. I spoke to the manager and she apologized, called maintenance and it took him 20 minutes to come and he couldn’t get fix it so he had to call another guy to come and replace the battery in the lock which took some time. I spoke to the supervisor again to express how inconvenient the whole situation was and she stated the best she could do was to give me a noon check out . My wife pointed out to me that check out was up until noon anyway and it was posted in guest services that you can access on the tv in our room. Not a happy camper.

The rooms are definitely dated. I noticed several places that were not cleaned/have not been cleaned for a while in our room. Rooms ending in 29 don’t have the little suite that most rooms have, so be mindful of that. What stood out the most was that I was double charged. I booked through ******* and paid in full. Once I checked out of the hotel, Embassy Suites charged me $500 as well. I called to get it reversed with them. When they refunded me, it was still ~$25 short of what they owed me. If you choose to stay here, be mindful of credit card activity through the hotel.

Une localisation topissime, un breakfast incroyable , salle de fitness excellente, un personnel dévoué, des chambres bien équipées, une piscine très sympa mais son seul bémol ce sont les gamins sans les parents qui étaient très turbulents...Le bilan est extrêmement positif et nous sommes à notre 30 ème hôtel aux usa