芝加哥瑞吉飯店

I have stayed at all the 5 star hotels in Chicago and this one takes the crown. The entire hotel is beautiful. The room was gorgeous. The front desk staff was extremely friendly and gave me a surprise upgrade. They offered to take me to dinner in the house car. Will absolutely be coming back here. My only complaint is they need to fix the revolving door ASAP. Or atleast have someone opening the door for the guests. I saw many older guests struggling to get in and out w the wind. I felt bad.

Our family had a wonderful stay at the St Regis in Chicago! We had heard wonderful reviews from friends who had stayed her, but they still exceeded expectations. We do a holiday staycation every year in the city, and they went out of their way to make sure our family had a memorable time and felt welcome, even offering holiday-themed treats. Our children definitely indulged in their candy cart in the lobby, one of their favorite parts of the hotel. The hotel's festive decoration and ambiance was a perfect holiday atmosphere. Our suite was spacious and comfortable and the view of the Navy Pier fireworks was spectacular from our room! However, if you do not have a room with a great view, the front desk did also inform us that watching from just outside the front lobby provides an excellent viewpoint. Our family ate at Tre Dita on Friday night, and everyone loved their food, even our picky 11 year old. Breakfast at Miru was equally delicious. The one downside was that room service was already too busy to take additional orders by 9am on Sunday, but the hotel was apologetic and offered other solutions. Unfortunately, we did not have time to check out the pool or spa, but hopefully will another time. Overall, the hotel did an amazing job of balancing luxury with genuine warmth and friendliness. They were always offering to help, and we had a wonderful time. It was our first stay here but certainly will not be our last. Our kids are already asking to go back next year!

This hotel charged me a fraudulent $500 "smoking fee" when I've never smoked in a hotel room in my life. Coming up on Lifetime Platinum status (10 years of 50+ nights/year with Marriott) without a single incident, and the staff at this hotel claims they have "evidence" of me smoking in the room. So, either they really have evidence and it's fabricated by a staff member and I am being scammed, or their "evidence" is something that isn't really evidence of smoking, which would mean the staff is incompetent. The latter theory is believable, given that no one was able to help route my call to someone with whom I can make my case and dispute the charge. I waited through several 5-minute call transfer holds, being told that I need to talk to the security department, or the head of the front desk staff, and each of these people told me they could not do anything. One of them finally gave me contact information for Marriott Corporate, after becoming cold/rude when mentioning their "evidence." I feel like I'm in a terrible drama, being wrongly accused like this with seemingly no recourse. I am not only being charged $500 for nothing, but my reputation with Marriott is possibly put in question. There doesn't seem to be recourse with the hotel so I am waiting on Marriott Corporate, as well as my credit card company, to respond about this.

What can I say it’s the Regis. This is one for the books. The epitome of understated luxury from the welcoming hotel staff to the doormen. We were impressed of how much effort the hotel put into making sure the staff knew their guests well. It’s my hubby’s golden birthday and the hotel did not disappoint from the complimentary room upgrade to the complimentary welcome amenities. Very impressive. Will definitely stay again.