切薩皮克Oak Grove Lake Park附近住宿

超讚的

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

房間很乾凈

這家酒店有很多值得一遊的地方...優越的地理位置,美妙的河畔散步,室外區域,諾福克海濱的可愛景色,開放的迷人大堂等。有多少酒店可以在您的房間窗外吹噓航母景觀?不幸的是,由於服務差和酒店管理層對細節缺乏關注,它僅配得上兩星級。在住了數百家酒店後,我可以自信地說,這家酒店不配文藝復興品牌。萬豪認爲文藝復興是一個優質品牌。我們的經驗沒有溢價。事實上,它更像是基本的自助大院!酒店管理需要加強,員工需要接受基本服務標準的培訓,他們需要提高房間質量。大堂區域是開放的,很好。在checkin,更不用說微笑了,櫃檯後面的女人似乎很生氣,缺乏基本的禮貌來迎接客人。很棒的住宿開始!有趣的是,我們的房間沒有瓶裝水--甚至沒有購買的瓶裝水!而且請注意,這是他們爲精英客人提供的禮賓級別!這是第一次!由於房間電話是啞巴,我無法打電話給前台!使用我的手機向酒店外部撥打水方面的電話。前台好像用Covid藉口,把我們引到大堂市場。說真的!要我下來17層拿一瓶水嗎???說說高級酒店!!!第二天早上大堂餐廳的早餐完全混亂。管理層努力跟上客人,清潔桌子和儲備自助餐。再次不是您在文藝復興時所期望的。整體房間還算體面。欣賞大窗戶和河景和船廠的景色,但有令人討厭的東西,比如毛巾不夠,一瓶洗髮水,缺少護髮素,地板上雜亂的延長線,沒有毛巾鉤,沒有保險箱等等。通過聊天來進行客房管理的任何請求需要幾個小時才能完成(記住房間電話不起作用!),因此我們等待淋浴,這延遲了我們的觀光計劃。這些看似微不足道的問題,統統都爲一個不足的體驗所造成。所有這些可以通過適當的管理監督來解決。這也不是文藝復興所期待的。

剛從7晚住宿回來出差,房間設備齊全,牀和牀上用品很舒服,過去一年來住過幾次這家酒店,牀總是很棒。前台工作人員很友好,樂於助人。還有一個不錯的健身房。我要感謝微風每天早上在早餐時提供周到高效的客戶服務。當我在最後一天把信用卡留在餐廳時,她跑了2個樓梯來抓我,所以我不會離開它。再次感謝!

這是勺子在正方形的一面,房間很大,位置很好,特別是老多米尼奧大學,早餐還可以,有幾套不錯的熱選。淋浴也不錯。消極方面,房間和傢俱都過時了,空調和暖氣系統陳舊,噪音大,位置也好,大部分空氣在窗簾和窗戶之間吹(在70度的設置下通宵達旦,我們的房間只降到了78度)客房僅在您提出具體要求時才提供服務(儘管在您詢問爲什麼沒有參加之前,您沒有被告知這一點)。兩晚後,終於有人進來爲我們鋪牀,提供了乾淨的毛巾,而其他什麼也沒有做。我們大廳外面放着很多房間垃圾,在那裏坐了18個小時以上等待“清潔”人員。當你步行去房間時,不是很吸引人。在辦理入住手續或房間裏都沒有寫任何提供有關酒店的信息。瞭解互聯網密碼、如何瀏覽陌生的電視設置、早餐時間、燒烤餐廳、游泳池等也有所幫助。當

這家酒店乾淨,前台工作人員熱情。建議這家酒店沒有套房,有2張牀。2-Queen房間比其他酒店的標準2大牀房小,不含無套椅或帶桌椅的角桌。相反,有一個牀頭櫃大小的局,牆上電視下的長桌子,一張桌子椅子,還有一個無後背的墊凳椅。最多入住人數爲4人。我向我的侄女和妹妹提供了過夜,他們想在該地區多呆一天,在海灘上,在辦理入住時發現我的2個大牀房沒有沙發牀,這讓我感到驚訝。我們回顧了酒店的網上照片,這些照片非常誤導,因爲2個房間都沒有套房或包括沙發牀。請注意,套房有1個特大牀和1張沙發牀,在一室或分開的配置。分開的配置只有軟墊椅子。早餐足夠,乾淨,標籤很好,免費機場班車很棒。我本來可以在另一家酒店支付更少的房間和我收到的房間住宿。

達到我經常在HGI看到的通常(低)標準。這個在COVID之前最後一次被正確清潔,主要問題是人員配置。前台接待員是我與人互動的最粗魯,最無私的人。整個互動讓我搖頭,想知道人際交往能力這麼差的人怎麼會在這個面向客戶的位置上最終呢...房間本身又累又髒又壓抑。是套房,但主房間是巨大的空間,角落裏塞了一張單人沙發,牀很破舊,在1000具屍體之前的空間裏印象很大。淋浴是散步,地板上留下了巨大的水池,水花了很多時間跑暖。早餐是削減成本的另一個例子。有一個服務器和一個廚師,花了30分鐘才得到煎蛋。我不怪服務器,她像瘋了一樣跑來跑去,只是早餐沒有足夠的工作人員來容納人數。還有水果,酸奶等選擇非常差。只是最小的努力。總的來說非常令人沮喪的住宿。我不會再回來了!

最近入住海灣客棧,印象深刻。房間古色古香,散發出一種溫馨的魅力,讓我有賓至如歸的感覺。可愛的庭院爲體驗增添了令人愉快的觸感完美的享受早晨的咖啡或晚上的清淡。位置是無與倫比的,讓我很容易到達我想探索的一切。最重要的是,它提供了極好的價值,使其成爲任何尋找質量而不破壞銀行的人的首選。強烈推薦!