切薩皮克Christian Embassy International Church附近住宿

不是我們平時入住的舒適套房質量,我們入住被送到酒店後面三樓的房間,到了那裏外面有一輛清潔車,門被撐開。我們走進去,把包坐了下來,傢俱上有一個噴霧瓶和抹布,管家走進去時,我丈夫開始打電話給前台。她很粗魯,說“我這個房間沒有完成。”我們解釋說前台把我們送到了那裏。然後她告訴我搬行李,這樣她就可以爲另一個客人打掃該地區!我們回到前台去換另一個房間。隨着管家告訴其他管家,前台已經儘可能大聲地再次做了!前台的人給了我們另一個房間,就在大廳對面的1號,所以我們又去了。不得不承認,第二間房間很乾淨,衛生間挺好的,淋浴很大,grab bar的一個部分掉下來了,需要更換,每次我們進走廊管家都用他們的推車擋着大廳,談話。他們似乎不在乎客人試圖上電梯。我們將繼續入住舒適套房,但不認爲我們會再來這家,

房間很乾凈

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

看到一個配備齊全的廚房,配備高質量的餐具,真是一個驚喜。房間很乾淨寬敞。酒店管理層的唯一建議是至少提供3把椅子;對於雙人大牀套房,2把椅子不夠用。大廳及大廳的噪音可聽到房間干擾您的睡眠。管理層應該會處理的,衛生間沒有牙膏,要茶,咖啡等,都要前台問下,酒店不提供任何關於旅遊攻略/觀光的信息一個人必須事先計劃好,並且自己獲取有關觀光的信息。

I have been a Hilton honors customer for years. I had booked a mid week stay and the website glitched to the wrong day. I requested the date be corrected once I found out about it. The hotel manager said it was a “no Show and the charge is valid and will remain.” This was the most petty, unreasonable answer. I would stay away from this and ALL Hampton Inns. They are run by near illiterates with no sense of allegiance. I will never stay with any of the Hilton brands again. They treat customers like garbage.

這家酒店有很多值得一遊的地方...優越的地理位置,美妙的河畔散步,室外區域,諾福克海濱的可愛景色,開放的迷人大堂等。有多少酒店可以在您的房間窗外吹噓航母景觀?不幸的是,由於服務差和酒店管理層對細節缺乏關注,它僅配得上兩星級。在住了數百家酒店後,我可以自信地說,這家酒店不配文藝復興品牌。萬豪認爲文藝復興是一個優質品牌。我們的經驗沒有溢價。事實上,它更像是基本的自助大院!酒店管理需要加強,員工需要接受基本服務標準的培訓,他們需要提高房間質量。大堂區域是開放的,很好。在checkin,更不用說微笑了,櫃檯後面的女人似乎很生氣,缺乏基本的禮貌來迎接客人。很棒的住宿開始!有趣的是,我們的房間沒有瓶裝水--甚至沒有購買的瓶裝水!而且請注意,這是他們爲精英客人提供的禮賓級別!這是第一次!由於房間電話是啞巴,我無法打電話給前台!使用我的手機向酒店外部撥打水方面的電話。前台好像用Covid藉口,把我們引到大堂市場。說真的!要我下來17層拿一瓶水嗎???說說高級酒店!!!第二天早上大堂餐廳的早餐完全混亂。管理層努力跟上客人,清潔桌子和儲備自助餐。再次不是您在文藝復興時所期望的。整體房間還算體面。欣賞大窗戶和河景和船廠的景色,但有令人討厭的東西,比如毛巾不夠,一瓶洗髮水,缺少護髮素,地板上雜亂的延長線,沒有毛巾鉤,沒有保險箱等等。通過聊天來進行客房管理的任何請求需要幾個小時才能完成(記住房間電話不起作用!),因此我們等待淋浴,這延遲了我們的觀光計劃。這些看似微不足道的問題,統統都爲一個不足的體驗所造成。所有這些可以通過適當的管理監督來解決。這也不是文藝復興所期待的。

辦理登機手續時，業務員似乎有點惱怒或準備出發。我在這裏通常會得到很好的客戶服務。我猜她今天過得很糟糕。

詹姆斯·亞歷克斯和JC在確保和檢索我的車輛方面做了頂級工作。超級酷。住得不錯。我真的很喜歡這個地區。酒店不是那麼好。代客服務是最佳的。他們真的救了我的旅行,完全誠實

這家酒店絕對漂亮。從入住,到工作人員,早午餐,一切都是頂級的。位置很棒,附近有很多餐館和冷點,氛圍很好。肯定會推薦,我們一定會回來的。我們在諾福克呆的時候找到了一個去的地方。

達到我經常在HGI看到的通常(低)標準。這個在COVID之前最後一次被正確清潔,主要問題是人員配置。前台接待員是我與人互動的最粗魯,最無私的人。整個互動讓我搖頭,想知道人際交往能力這麼差的人怎麼會在這個面向客戶的位置上最終呢...房間本身又累又髒又壓抑。是套房,但主房間是巨大的空間,角落裏塞了一張單人沙發,牀很破舊,在1000具屍體之前的空間裏印象很大。淋浴是散步,地板上留下了巨大的水池,水花了很多時間跑暖。早餐是削減成本的另一個例子。有一個服務器和一個廚師,花了30分鐘才得到煎蛋。我不怪服務器,她像瘋了一樣跑來跑去,只是早餐沒有足夠的工作人員來容納人數。還有水果,酸奶等選擇非常差。只是最小的努力。總的來說非常令人沮喪的住宿。我不會再回來了!