布法羅機場萬豪TownePlace飯店(TownePlace Suites Buffalo Airport)

Great hotel. Shelf under vanity or more shelving in bathroom to give more room for multiple guests in a room to store their toiletries would have made our stay better.

I am a frequent traveler and never have I had to stand at a front desk for over 15 minutes waiting for someone to help me check-in. No attendant/no sign/no way to alert someone. That needs to be addressed. Room was very basic with a tiny tv that wasn’t lined up with the bed, no bottled waters, no keurig machine. This falls behind other hotels in the area.

My room was not ready, and the receptionist was not available when I arrived. When my was provided I went my room and there was another person in there. The room was not fully cleaned, I can see garbage under the bed. Was not impressed

Rien de negatif a signaler

The hotel is clean and staffs are friendly however. The location is good. However, we stayed in 2 bedroom suite with family of 5 and I was expecting 2 bathroom and it was just one. It was really inconvenient stay. I have stayed in 2 bedroom suites at TownePlace few times in other locations and they always has 2 bathroom. The breakfast has very limited option. Could do better

Front desk staff gave my room key out to someone without asking for my permission

The property seriously needs the carpet to be replaced throughout. Hallways were basically disgusting as was our room, many stains and it felt gross with bare feet. Staff was pleasant and helpful. We did have to empty our garbage and remove wet towels. I know Covid has changed the way cleaning is done but more help is necessary than what we received.

Couldn’t check in

We booked a stay but were disgusted when we saw the badly stained furniture. We thought we would just avoid sitting down, but then saw that there were stains on the beds as well. I asked to see another room, but it was about the same, so we ended up just leaving and staying at a different hotel.