Homewood Suites by Hilton Buffalo - Airport

I was greeted by a young lady whose name started with a "C". I can remember exactly what her name was but she accommodated me with early check in as I had to come to buffalo in an emergency. I enjoyed the room we were in as it had a little old fashion look to up but was still fashionable. There was a lady at breakfast that welcomed everyone that came down to eat and the staff at the desk were very helpful. The only problem I would say is that during the night my daughter and I encountered a rotten egg smell that scared us and we called the front desk. Rose the lady at the front desk moved us to another room immediately which we really appreciated. I would recommend.

My wife and I were in town visiting family and the hotel came highly recommended. Our issue was our room more so the bathroom not being clean and there was a day when housekeeping never came to clean our room. We left out to unmade beds and came back later that day to the same unmade beds and unclean bathroom, and we had to ask for clean towels. My wife expressed her dissatisfaction of the condition of our room to the front desk which they said they would handle it but did nothing. We finally just started cleaning it ourselves. The hotel is close to the airport and close to our family members. It was very disconcerting to worry about what condition our room would be in when we came back from a long day, that should have been the least of our worries. It would be unfair to give you a 1 star but it was a stretch to give it 3 stars.

Really nice hotel. We had a suite which also had a fireplace in it. I wish our stay had been longer so we could have enjoyed the room more. Everything was perfectly clean. The free breakfast was great and in a really nice room. Would definltely recommend

I never do reviews but I didn’t have the best experience here. First of all, I stayed here with my family and needed a 2 bedroom suite. For the price, I expected a lot better service. Check in was at 3 and we got there at 3:30 and was told our room was no where near ready. I was instantly irritated because I’m coming from CT, which was a 6-7 hour drive, and with an infant. The reasoning was their short on staff. Then later in the evening I tried requesting extra towels because again we are 5 adults and 2 children and the woman thought it was something out of this world I was asking because I had just checked in today, so how was it possible that I needed more towels…. She literally said it to another woman “oh, yeah they need extra towels even though they just checked in”. It was very condescending and unnecessary especially when the stay wasn’t even cheap. It’s not my fault they were properly equipped for their guests. She said there was also a shortage of towels… For the amount of money, I would never stay there again. They have a shortage or staff and apparently towels too. I’d rather have taken my money else where. The rooms weren’t even that clean and super outdated. I’ve stayed in cheaper hotels and had the best service and this has been the WORST.

I made a reservation, paid for a cab after traveling all day and when I arrived they told me they had no rooms available even though I had a reservation I had to find another hotel at 1am and pay for another cab.

From arrival to departure we had a great stay. Amazing staff and hotel grounds are nicely done and our room was clean and spacious. Comfy beds too! Will stay here again

Extremely convenient to the airport. Everything was clean and comfortable. Staff is friendly. I'll definitely stay here again next time I work in the area.

The suite is nice plenty of room. The staff was extremely friendly and helpful. Would definitely stay there again.

The suites in this hotel are dated. The carpets stained and mattresses need to be replaced. The common areas like breakfast room and lounge were lovely. Staff were great.