搜尋泰恩河畔紐卡斯爾平價飯店

「酒店需要更新,工作人員友好,我們必須支付的健身房和游泳池,這令人失望,因爲我們住了3晚,這是我們沒有考慮的額外資金,我們不必支付在其他酒店使用他們的設施。」

「我和我丈夫最近住在那裡，酒店很乾淨，但很舊，設施很差。 我們預訂了一間經典客房，房間很大很寬敞，但家具很舊，浴室也很舊。 設施很差，房間裡沒有免費自來水，我覺得很奇怪，因為這裡應該是四星級飯店。 工作人員很好，但是很冷漠，他們沒有提供任何有關早餐時間或 WiFi 的信息，也沒有詢問我們入住的目的（可能是因為我們不是英國人）。 整體來說住宿體驗不錯，但不是四星級飯店。」

「我知道酒店翻新過。我只是不明白為什麼會有這麼多負評。我覺得這家酒店非常好，尤其作為一家機場酒店。價格波動很大，但在我到達的那天，價格降到了我關注以來的最低點。步行到航站對面稍右轉的地方。只需7分鐘，就會出現一個小標誌。飯店比你想像的要難找，最好諮詢一下或使用線上地圖。 飯店應有盡有，員工很有禮貌，有水壺和咖啡，甚至還有浴缸！唯一不足的是床，床墊看起來很便宜，有點不舒服，但這正是我需要的。它沒有任何缺點。不過，10點退房有點小氣。」

「真是個好地方。友善熱情的員工讓這裡更加完美。 由於我要參加一個活動，我提前打電話詢問停車問題，接電話的人真是太棒了。 這是我第二次住在這裡，而且我可能還會繼續住下去。我已經來紐卡斯爾十多年了，每次都來拜訪朋友，這可能是我住過的最舒適、價格最實惠的酒店了。 我真心推薦這個地方。我更喜歡住在離入住地點不遠的路邊，這將是我下次來這裡的唯一選擇。」

「距離地鐵很近，環境清潔舒適，典型英式早餐，服務人員態度親切，可以提前check in,延後check out,適合個人，商務，家庭旅遊」

「從這家飯店步行到火車站最多只需 20 秒。 我的房間很乾淨，有我需要的一切。 不幸的是，我這次停留的時間太短，沒能嘗試休閒設施或早餐，但我相信它們會很好。 入住和退房都很快速方便，工作人員也很友善。 物有所值是肯定的」

「一切都很棒,我們最近的一晚住宿,但我妻子的早餐選擇並不令人滿意。 我做了早餐,一切都很好,但我妻子選擇了一些水果,而且它非常有限。 我們從早上8點到餐廳,所以很早就到了,所以人們會期望當時有足夠的食物,但是當她向餐廳成員詢問時,她被告知不幸的是,她不需要任何物品。它已經用完了。 不是那個人的錯,他告訴我的妻子,因爲她向廚房工作人員詢問我們的情況,對此非常抱歉,但對於一個食品項目來說,不能爲與萊昂納多酒店有關的餐館提供,真的應該有在提出合理要求時,有能力支付客人的費用。 謝謝」

「I can understand the lack of amenities in the hotel for example no kettle, coffee or tea bags in the room, no toilet for customers who are waiting but not for the receptionist. Whenever I have a business meeting with my bf in Newcastle, he always books this one as the location is perfect but for several of time I have the same problem and unpleasantness with the receptionist. Her name is Shahib or something starts with Sha I can't see clearly. But when the first we step in, no welcoming, just a rude attitude look at me, I come over and ask kindly hi we came for checking in (it 12:00pm at that time), she says ok and ask do you have booking early I said no, then she stop talking look at me was like ok if you don't book check in early then why you here bother me, and I have to say ok so it 3pm, I understand. She can even say checking in at 3 so you will have to wait. Then we sit there and wait, she and her coworkers are laughing, talking loudly. Then I am not happy, my bf goes inside and asks to cancel the booking, she says ok if you cancel you still get charged, my bf was upset. Then I ask very gently Do we have the toilet for customers here while we wait, she just says no and that it. After that she let us check in early again with the boss and owning the whole Newcastle attitude. Then I was not about to take it personal and put on review but the day we checked out, I took the key, politely went to the receptionist and said ”Hi, I would like to...” She doesn't even look at me or let me complete the word she looks in her phone saying thank you out loud just to get me to put the key and go quick. I stayed in this hotel 5 times and exactly 5 times felt unpleasant with customer service here. This hotel is fine, but the most simple thing for the hotel business and the most priorities is customer experience but you do not do well which made some of my trip uncomfortable. I am nobody to judge how is anyone's attitude but at least done the work as it should be. Other than that hotel was clean, tidy and the bed was really comfy.」

「Good location , room was ok but view was on rubbish bins and on last night bins was empty at 3:30am what you could no sleep Maybe I give try again stay at this hotel but not sure . Breakfast not great」

「這是我們第三次入住這家超棒的飯店了，前台工作人員非常熱情周到。我們想提前入住，他們幫我們寄放了行李，之後我們再回來取行李並辦理入住，我們預訂的是豪華大床房。 床很舒服，房間裡應有盡有。 我們點了一份包含在房費裡的煎蛋捲作為早餐，這是我吃過最好吃的煎蛋捲，必須給廚師點個讚！早餐還有很多其他選擇，包括歐陸式早餐和英式全套早餐，應有盡有，還有新鮮水果、優格、乳酪，巧克力鬆餅也超級好吃！ 感謝Trip.com讓我們又一次以非常合理的價格享受到如此美好的住宿體驗。 我們很快就會再來。」