「My flight reached late at night. I checked in after 10pm. No one was there to guide or help with the luggage. Had difficulties looking for my room. Was told by an employee that my room was upstairs so had to go up the stairs with my 20kg back, 7 kg carry on and my handbag, only to be told by a guest that it was downstairs. I was frustrated and exhausted from my long flight from Australia. The guest took me downstairs to my room. Thank God for his help. The hotel was nice, except for their services, other things were good.」
「I cannot praise the service level here enough. The staff was extremely accommodating, warm, friendly, and always willing to lend a hand. I felt right at home. The staff knew I was exhausted the day I arrived. The next morning, when they didn’t see me as breakfast was about to end, I received a wake-up call so I wouldn’t miss it. Breakfast was limited, but dinner was good. Excellent service.」