「此次入住整體體驗比較一般,沒有達到我對 JW 萬豪酒店(五星級)的預期。
我預訂的是海景房,但辦理入住時才被告知海景房所在樓棟臨時關閉,因此無法入住原本預訂的房型。酒店為我安排了另一棟樓,並表示這是目前最好的視角,但實際景觀與預訂頁面展示的海景仍有明顯差距。整個過程中沒有提前通知,也沒有提供任何補償或升級方案,這一點比較遺憾。
入住期間,我曾致電前台諮詢是否可以延遲退房,第一次電話接通後很快被掛斷,不確定是誤操作還是其他原因,第二次撥打後才順利溝通。
另外,入住期間腿部出現了疑似蟲咬的紅色痕跡,雖然無法確定是否與酒店有關,但仍建議酒店加強客房防蟲檢查。
早餐方面,整體品質尚可,但種類相對普通,與同級別五星級酒店相比還有提升空間。
此次杜拜行程中,我還入住了瑞吉酒店和杜拜凱賓斯基大道酒店,相比之下,這家酒店在服務細節、入住體驗以及預訂房型兑現方面還有改進空間。希望酒店今後能夠進一步提升服務品質。
Overall, my stay was acceptable, but it did not fully meet my expectations for a five-star JW Marriott hotel.
I booked a sea-view room, but upon arrival I was informed that the building with the sea-view rooms had been temporarily closed. I was reassigned to another building, and the staff mentioned it offered the best available view. However, the actual view was quite different from what was advertised during booking. Unfortunately, there was no advance notice, compensation, or room upgrade offered, which was disappointing.
During my stay, I called the front desk to ask about the possibility of a late check-out. My first call was disconnected almost immediately. Although my second call was answered and handled properly, the initial experience was not ideal.
I also noticed what appeared to be an insect bite on my leg during my stay. While I cannot confirm whether it was related to the hotel, I would recommend paying more attention to room inspection and pest control.
Breakfast was acceptable, but the variety was relatively limited compared with other five-star hotels.
During this trip to Dubai, I also stayed at other hotels. Compared with those hotels, I believe JW Marriott has room for improvement in service consistency, room allocation, and overall guest experience.
I hope these comments will be helpful for future improvements.」