查塔努加貝蒙特旅館套房飯店(Quality Inn & Suites)

Great customer service! Staff is amazing. Very clean rooms. Good breakfast. The pool is nice too.. All of the staff is very friendly. And they don’t hesitate to help when or if needed!!

hotel lobby and halls not a/c cool , it was hot, room a/c kept cutting off, nice room, breakfast #7, ok for a night stay

This was our first time visiting, first the check in could find our reservation, it was cancel not by us. Front desk service was not so friendly, hotel Cleanliness was ok it have a lot of room for improvement, rooms were fine, coffee and creamer in the room taste old. It’s a nice hotel but with some improvements could be better

the room they gave me stunk really bad like cat pee and was really filthy with holes in the walls so i requested another room that room was also filthy and stunk really bad and had mold and also holes in the walls so i requested housekeeping to come and clean it. they came in and wiped two mirrors with 409, so i went to the store and got clorox wipes and lysol, but that still didn’t work the ceiling was full of mold. it was really disgusting. i forced myself to stay there that night, but we didn’t sleep all night because we didn’t know what would be crawling around cause we did see a bug. i had to check out and find someplace else to go. Staff was rude and unprofessional. I have been calling for 10 days and been given the runaround and lied to call Dar would get a call back by the manager never did his name is Bob, and is very rude and unprofessional. Worst hotel ever and should be closed down! I have pictures, but don’t know how to post them here. Do not stay in this nasty place!

Location is absolutely terrible! Getting into and out of parking lot virtually impossible with constant heavy amounts of traffic. Front desk receptionist was rude and not helpful with questions I had. Our room had an awful odor and I don’t think the air conditioner was working because it only would blow warm air. I was disgusted when I turned down the sheets and there was stains on them. To top it all off when I went to go use the bathroom there was what looked like feces on the wall. Worst experience ever. We did end up leaving almost immediately due to a family emergency, but we’re discussing looking for another place to stay regardless.

There is a humidity issue. The main problem not that humidity is a problem, the main issue is that it appears to be a known issue that the hotel seems to be trying to hide. When we checked in the room was extremely cold (which disguised it). When we brought up the temperature to normal the humidity became evident, papers in the room were starting to wrinkle because of the moisture. When we mentioned it at check out, the clerk shook our receipt a little before giving it to us which suggests it's a known issue. Primary problem is not the humidity itself, but the fact that it appears to be a known issue and that the staff is trying to disguise it. Please direct this to an entity outside the individual hotel level to be investigated.

The hotel is in need of fixing of many areas. Cracked ceilings and walls, peeling walls, water damage. Moldy and mildew smell in rooms. We were disappointed because we had stayed here before sans it was not like this.

Staff was friendly, check in was easy. Room smelled a bit musty and the air conditioner could use a cleaning. Needs some work overall. Good sized rooms, comfy beds, decent breakfast in the morning.