夏洛茨維爾UVA麗怡飯店

Too expensive for what it offers Hotel location at the crossroad of highly popular roads made it noisy all day and night. To avoid if you’re sensitive to traffic noise. The room was just below the roof AC machine controlling the corridors cooling. It turned on and off every hour making the most horrible sound and trembling of the room. The staff admitted it but couldn’t help it. The breakfast was super limited and the cherry on the top is that you eat on paper plates with plastic cutlery 🫣☹️

Check in staff was nice but then the situation turned. Ants in room, cleaning staff ignored the do not disturb sign and tried to enter anyways, and rude check out staff that called and asked why we were not checked out two hours before the check out time.

The place is clean and the breakfast buffet is great. However, on arrival we were told that rooms get serviced every three days. Ok, but we had 3 towels and one had a huge brown stain on it. The room safe rocked forward when I opened the door to it. It was then falling over. They had tried attaching it w drywall screws. So, we laid it down on its side and it was unusable. Kind of a hassle. We reported this but we did not have use of it for the 4 days. The shower shampoo dispenser was empty. Again, reported but none came. Its the little things. Clean place…. But zero customer service unfortunately.

I found a roach in my room and the staff were not accommodating or understanding of this issue. I would not recommend this hotel at all.