夏洛特斯維爾大學索尼斯塔ES套房飯店(Sonesta ES Suites Charlottesville University)

We had no hot water in the room, and the pull-out couch mattress was disgusting. It had many crumbs and had not been cleaned in months. It was also basically one big stain. I showed the manager on duty and they told me they would take care of my room and I have not been able to get in touch with them since. Would never return

I was disappointed by our stay. The walls were very thin--we could hear the person next door snoring and every toilet flush from the people above us. The staff was nice, but when I called to say there were no sheets for the pull-out bed they told me I could come down and get some if I wanted--it was late and we were ready for bed, so I got dressed to go down--to find sheets and pillows left there, no people around. The halls were dark and not clean--other patrons were throwing trash in the hallway and it stayed there. We walked over the same apple core 3 times. I would not stay here again

In the room next to us there was a dog barking for hours on end. First morning it started at 5 am and the second at 6:00 am

The young lady who checked us was a bit gruff in her demeanor during our check in. She seemed out off to answer a couple of questions we had. The room overall was fairly clean, aside from the desk chair that had a rather large white dirty spot on it that looked very suspect, the couch cushion also had similar spots on it. The units were a bit dark due to less than stellar lighting. The beds were definitely well used, although not horrible they definitely need a new or better quality mattress. The staff we encountered in the hallways were always nice and courteous, as well as the lady who check us out. Almost forgot, take your own toilet paper, they are using what feels like 80 grit sandpaper, although it is 2 ply.

Customer service allowed some people late check out, but did not allow me to keep suitcases in the room just for one more hour. It was very rude.

had to move to another room due to roach issue and broken A/C. New room, only one of the two bathrooms had hot water.

Best residence in C’ville

Our room was awesome. It was one of the 2 bedroom suites. The room included everything we needed and the beds were super comfortable. The staff was very helpful and the breakfast was better than we expected. Will look for this chain on future overnights!

Great for traveling with pets. Wonderful trails right behind the hotel with miles of wooded trails (behind the hotel cross over into the university property and follow the track around to wooded trails near the parking lot).