夏洛茨維爾市區-大學區萬楓套房飯店

Location was good . Unfortunately there were several issues that were not up to par regarding a Marriott stay . The water in the shower never got hot. I don’t understand how a hotel shower could not get hot water !! Unfortunately, this left us with cold showers . The air conditioner had a rattle / sound that took a while to get to sleep. Quite loud too, but the rattle was difficult to sleep through . The outlet kicked off the hair dryer repeatedly and did it on another outlet as well . While I understand wanting to turn over the room for another guest , we had housekeeping knock on the door at 9 am and again at 9:30am, making us feel rushed to get out . It seems there would be a better system . I usually do not leave reviews , as we understand things happen that are out of our control . However , I felt the need to review this time, as there were several issues .

Check in was good with polite and friendly Hostess. They would have received an excellent rating; however deadbolt on door did not work and bedding (sheets, comforter, pillow cases smelled like cigarette smoke. I notified front desk attendant and the bedding was changed to fresh clean bedding. The deadbolt remains broke (safety issue).

Cancellation Policy – No Exceptions for weather I travel to Charlottesville each month for a meeting and typically stay at this hotel because it’s conveniently located, and the staff has always been welcoming. Last week, my meeting was rescheduled to the following week due to weather, and unfortunately, the same issue happened again. I had to cover the cost of the first rescheduling and lost it again the second time. When I called to adjust my reservation, I discovered that as of 1/8/25, a new policy was implemented with a much stricter cancellation policy. I want to make others aware of this change, as it may impact future bookings. It’s disappointing that they offer no flexibility for weather-related cancellations.