Eddie Parker
2023 年 8 月 15 日
I recently had the unfortunate experience of staying at your SpringHill Suites location in Uptown Charlotte, North Carolina. I am writing to express my deep disappointment and frustration with the level of service and accommodations I encountered during my stay.
Upon my arrival on Saturday afternoon, I was shocked to learn that the room I had booked in advance through ******* had been sold. I had pre-paid for my room and expected a seamless check-in process, but instead, I was made to wait for at least an hour before being assigned a room. This was a frustrating start to my stay, especially after having made prior arrangements.
To add to my disappointment, the room I was eventually given was not the one I had booked. I found myself in a hearing and visual disability room, which was not what I had requested or expected. Furthermore, the television in the room had no volume, rendering it practically unusable, and the refrigerator was also not functioning properly.
As a loyal customer of Marriott, I have come to expect a certain standard of quality and service from your establishments. This experience was a stark departure from the usual excellence I associate with your brand. The combination of the room mix-up, the lack of functioning amenities, and the prolonged wait time significantly impacted the enjoyment of my stay and left me feeling frustrated and dissatisfied.
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