JW萬豪飯店夏洛特

We ordered room service. At some point during the room being cleaned, the ketchup bottle was evidently dropped and broken. We weren't notified of this, we discovered it when my daughter cut her foot on a piece of glass that was left behind. Upon closer inspection, I found several large pieces of glass in the carpet, some an inch long, as well as ketchup on the base board and floor near where the glass was found. I gathered at least six pieces of glass in a bowl and took them to the front desk and explained the situation. I asked that the carpet be vacuumed and mentioned the ketchup. We went back out and when we returned the ketchup was still present and I still saw glass specks in the carpet. They sent a housekeeper, who stood in our room and called someone on her phone, spoke to them in Spanish thinking we wouldn't understand and told them they didn't see any glass (I'd already picked up the big pieces). She vacuumed and left the room, ketchup still on the baseboards. Over the course of the weekend I spoke with at least 6 members of staff including a manager and it seems that saying sorry and vacuuming the carpet was enough for them to consider the matter resolved when my daughter was injured. We were charged full price for our reservation, and then charged additional for parking despite it being included in the reservation on *******. So my daughter was injured due to staff neglegence and we were overcharged $150, which I'll now have to fight to get back. Won't be back.

Es un hotel con instalaciones impecables, tiene una terraza muy bonita que se llama Aura pero debes reservar con mucha antelación o incluso siendo huésped no podrás alcanzar lugar para cenar ahí. Sus restaurantes son muy buenos, el café y los pastries también. Si vas al Bank of America Stadium te conviene hospedarte aquí, ya que queda muy cerca caminando.

Great facility and location. The one way road in front of hotel has been shifted from 3 lanes to 2 and it is really hard for staff to get cars in and out because traffic backs up. A city issue. The lighting in the rooms is really dim, especially at night. We had a great visit, though, and would definitely come back!!

Our stay at the JW Marriott Charlotte was fantastic! The property is beautifully maintained—very clean, modern, and well-designed. The staff was incredibly friendly and helpful throughout our visit. We arrived early in the morning around 8 AM, and to our surprise and appreciation, they allowed us to check in right away. That kind of service really made a difference after a long trip. Highly recommend this hotel for anyone looking for comfort, convenience, and top-tier hospitality in Charlotte!