夏洛特機場/比利格雷厄姆大道凱悅嘉軒飯店

The check in process was a breeze, I didn’t catch the gentleman that checked us in but he was very pleasant. Upon getting our room keys I seen the sign about parking which was okay until we scanned the barcode and had to pay for parking which was $10 a night. Not sure why that wasn’t in the description before booking, I would’ve never booked due to the fact I felt I already paid for parking when I booked with you all. We proceeded to try to get to our room but the elevator took a great amount of time not only that but it was only that one elevator working through our entire stay. When we finally got to our room it wasn’t like the pictures were on the website. The bathroom was very small you couldn’t do a full turn around with bumping into the door or the toilet. There was no microwave in the which I thought was very odd as once again not in the description. I will not be booking this hotel again for these reasons.

My apologies for the ratings but I am angry. I find the new parking system aggravating, demeaning, a complete hassle and it was hazardous as well. The web site re directed me several times to an entertainment site and prompted me to “create an account” which entailed entering credit card information a second time. I realized it was bogus and backed out and it finally processed my parking payment from my first credit card entry. I DO NOT MIND PAYING FOR PARKING- you can charge me double. But needing to scan a QR CODE AND go to an unknown and unfamiliar and possibly dangerous website and enter credit card information, under verbal threat by the front desk of getting a ticket, is a deal breaker for me. This has been one of my go-to properties for years when traveling in the Charlotte area, but I’ll be staying away from there from now on for this reason. I hope one day you find it in yourselves to simply add parking fees to the hotel bill like most hotels that charge for parking. I had just driven 7 hours from Maryland and fighting a difficult to navigate parking web site was the last thing I wanted to do, again, under threat of some type of punishment for not complying. Thank you for hearing me out.

I appreciated the real dishes and silverware at the complimentary breakfast. The mashed avocado was a unique and tasty offering. The warm food (sausages, hashed brown croquettes and scrambled "eggs") was not very tasty. The pastries, muffins, toast and bagels were standard-issue and adequate. Front desk and shuttle personnel were friendly and efficient. Room was exactly as described and quite comfortable.

Wonderful stay, nice room and appointments. My 6 AM (early) flight out - and their shuttle not starting until 5 AM - almost caused me to miss my flight. The shuttle was packed full, so I wasn't the only one needing to get to the airport! Hope they change to a 4:45 first AM shuttle schedule!

We chose this hotel because of the close proximity to the airport. We waited for an hour for a shuttle ride that takes 6-8 minutes. We called to ask for an update and they said it would be 25-45 more minutes. We ended up taking a taxi. I would not recommend this property.

Ein klassisches Flughafenhotel. Personal ist sehr freundlich und hilfsbereit. Hotel ist ein bißchen in die Jahre gekommen. Das Bett ist super. Parken direkt vor der Tür

precisa de renovação urgente! nao gostei e nao voltaria com tantas opções na area, cafe ruim a unica vantagem foi o transfer, cobra estacionamento.

The service was exactly what I expected for a Hyatt hotel. Still, the property is close to the point that a refresh is needed. Disappointingly they charge for parking.