Residence Inn Charlotte Northlake

We have stayed here before and really enjoyed it so wanted to come back for our anniversary. The internet in our room wouldn't work on the tv. We called for help and they sent someone up. He said he had to go down and ask someone else that knew more than he did and he'd either be back up, or call us. He didn't do either one. We stopped at the desk on the way out to dinner and she said she'd call her manager. When we got back she said she'd get someone "tomorrow" and told us "nobody else is having issues" then told us we could call their internet provider!?! We got on the elevator & another guest said his internet had been out since the night before and he was angry because at that high of a price they should at least have wifi! We felt like nobody wanted to deal the issue. We will NOT go back with service like that!

Check in was quick and easy, room and bathroom was spacious and comfortable. Would definitely stay at this property or other Residence Inn again.

It was a very comfortable stay. The bed was comfy. I wish there was a bigger trash receptacle in the kitchen. Since it is a full size kitchen and we thoroughly used it. It was spacious enough and pretty clean. Nice price for the stay and amenities. P.S. breakfast was very nice on the weekend. Weekday’s breakfast was quite sparse.

Would be 5 stars but the ac in our room would not work the final night of our stay. Temperature would not go below 76

Very nice hotel to stay at, I came here for the NHRA nationals in Concord. Quiet, easy parking, convenient place to stay that is not far from the track, I will definitely be staying here next year.

The only complaint I would have is that the air conditioning unit in my room is in front of the bed. Had to turn it off because i was afraid of getting sick

The room was great, we appreciated the kitchen and full-sized refrigerator and freezer for drinks and leftovers. The only drawbacks we had were that the A/C was very loud and the bathroom vent didn't work. The bathroom looked very nice but the shower stall design allowed for water to splash out onto the floor and there was a puddle after two showers.

Our stat at the Residence Marriott was amazing. The front desk was very welcoming, our room was very clean, and the atmosphere altogether was peaceful.

Checked in around 3:30 PM and had my wife with me. Room had only 1 set of towels. Asked for a second set and was told that there were no more. Stopped housekeeping in the hall and asked. Also told there were none. Housekeeping never came on day#2. Checked out day 3. Outside areas very unkempt with trash and cigarette butts everywhere