夏洛特麗思卡爾頓飯店

Ya there are reasons people stay here and I know what they are ... none of them come close to being worth spending time you'll never get back at this pretentious stuffy anti-social building. If you're into networking it's the opposite. Everything here is a big deal...I do mean everything. The staff don't know how to act & behave like everything they do is a magic trick or requires some esoteric insight. Some of the dumbest people I've ever seen. I've been to many other ritz carlton's and haven't seen one like this. If someone covered my stay here I would out-of-pocket go somewhere else, it's that bad. If you must go check it out because of the location and it being the only 5 star rated hotel in the city ...If you must get it out of your system go only one night and get the hell out . It's sad there are places like this ...There didn't used to be.

I was in Charlotte on personal business and had a complimentary day pass for the Spa at the Ritz-Carlton. It was somewhat difficult to have my pass accepted, I had to speak to the Director of the Spa, Nadine Shelf, but eventually was able to gain entry (I was not staying at the hotel). I had high expectations for my visit: first of all, the Spa had very recently been closed for several months of renovations and, after all, it is a Ritz-Carlton. The Spa is an attractive facility based on first impressions. The 17th floor has a nice entrance. The pool on the top floor of the building is well laid out. There are lots of choices of things and activities to do in the Spa. However, there were a couple of things I would not have expected from a Ritz-Carlton. First of all, the jacuzzi on the top floor, next to the pool, was closed. Secondly, two of the exercise machines I wanted to use in the fitness center, pre-core ellipticals, the TVs attached to each of the machines were both not operational (no signs were posted announcing the problems). In the men's locker room I had trouble using the elaborate wrap-around shower (it has something like 10 shower heads pointed in all directions). This shower is, of course, controlled by a touch screen, but the software was not particularly user-friendly and when I looked for help from an attendant in the men's locker room there was no one to be found. So, I ended up using a regular shower, disappointing. I did not make use of the massage facilities or the relaxation lounge. They do have free valet parking for people who have a day pass to the Spa. The staff were friendly overall.

We just stayed here last night on our way to Charleston, so we really didn’t get to experience much of the hotel. However, we absolutely LOVED our night at the Ritz! The Parlor Suite with the adjoining room felt like more of a fancy condo than a hotel room! 24 hour room service was a nice surprise, which we took advantage of for dinner and breakfast. The valet and front desk staff was very attentive and were more than accommodating with taking our luggage to the room and parking our truck. All of the staff were very friendly and the hotel seemed recently renovated and impeccably clean! Would definitely love to spend a couple more nights here sometime in the future!